‘Unhygienic, understaffed and patients are at risk’
A Willesborough care home has been put into special measures and could be closed down after inspectors deemed it unsafe.
Sevington Mill was rated inadequate in every area in a damning report by healthcare inspectors, the Care Quality Commission (CQC).
The Sevington Lane home, which is run by Veecare Homes, was told it failed in all five areas of safety, efficiency, caring, responsiveness and leadership.
Inspectors visited the site unannounced in November 2015 and issued a critical report of the entire home.
They found the site to be unhygienic, understaffed and said residents were at risk of serious infection and abuse.
The report states the two inspectors even witnessed an incident where a person ‘suffered harm’.
A spokesman for the CQC said: “Two inspectors saw the incident and intervened. They reported it to the manager straight away and we put our own safeguarding alert into the local safeguarding authority.”
Kent County Council confirmed it was investigating a safeguarding incident at the care home.
A KCC spokesperson said: “Further to the CQC report, sanctions have been put in place and new admissions prevented to enable the home time to undertake required remedial action.
“KCC are working closely with the provider to improve standards.” The report found residents were unsafe, medicines were not properly managed, the site was unhygienic and as a result people’s safety had been compromised.
One patient had not had the correct medicine for 21 days, with no explanation why and had lost more than 17% of their bodyweight.
The medicines they had been prescribed were to supplement their intake of important minerals.
Staff told inspectors the person was “really poorly and deteriorating” but they had simply not had their required medication.
Single-person care at Sevington Mill can range in cost from £400 to £800 per week.
Veecare Homes Ltd described the service as ‘sympathetic and homely’ and says all staff are caring, passionate and dedicated people.
On its previous inspection in April 28, 2015, the CQC found the home to ‘require improvement’ and management was asked to put together an action plan to address the issues.
Worryingly, inspectors found that none of the actions required had been met and there were further areas where the provider was not meeting care regulations.
The report states that: “Staff described a culture of fear and bullying, in which they were afraid to speak out.”
The service will be kept under review and re-inspected in six months but if standards don’t improve, it could face closure.
Sevington Mill Care home has been placed in special measures