‘Un­hy­gienic, un­der­staffed and pa­tients are at risk’

Kentish Express Ashford & District - - Inspectors’ Damning Report On Care Home - By Vicky Cas­tle

A Willes­bor­ough care home has been put into spe­cial mea­sures and could be closed down af­ter in­spec­tors deemed it un­safe.

Sev­ing­ton Mill was rated in­ad­e­quate in ev­ery area in a damn­ing re­port by health­care in­spec­tors, the Care Qual­ity Com­mis­sion (CQC).

The Sev­ing­ton Lane home, which is run by Veecare Homes, was told it failed in all five ar­eas of safety, ef­fi­ciency, car­ing, re­spon­sive­ness and lead­er­ship.

In­spec­tors vis­ited the site unan­nounced in Novem­ber 2015 and is­sued a crit­i­cal re­port of the en­tire home.

They found the site to be un­hy­gienic, un­der­staffed and said res­i­dents were at risk of se­ri­ous in­fec­tion and abuse.

The re­port states the two in­spec­tors even wit­nessed an in­ci­dent where a per­son ‘suf­fered harm’.

A spokesman for the CQC said: “Two in­spec­tors saw the in­ci­dent and in­ter­vened. They re­ported it to the man­ager straight away and we put our own safe­guard­ing alert into the lo­cal safe­guard­ing au­thor­ity.”

Kent County Coun­cil con­firmed it was in­ves­ti­gat­ing a safe­guard­ing in­ci­dent at the care home.

A KCC spokesper­son said: “Fur­ther to the CQC re­port, sanc­tions have been put in place and new ad­mis­sions pre­vented to en­able the home time to un­der­take re­quired re­me­dial ac­tion.

“KCC are work­ing closely with the provider to im­prove stan­dards.” The re­port found res­i­dents were un­safe, medicines were not prop­erly man­aged, the site was un­hy­gienic and as a re­sult peo­ple’s safety had been com­pro­mised.

One pa­tient had not had the cor­rect medicine for 21 days, with no ex­pla­na­tion why and had lost more than 17% of their body­weight.

The medicines they had been pre­scribed were to sup­ple­ment their in­take of im­por­tant min­er­als.

Staff told in­spec­tors the per­son was “re­ally poorly and de­te­ri­o­rat­ing” but they had sim­ply not had their re­quired med­i­ca­tion.

Sin­gle-per­son care at Sev­ing­ton Mill can range in cost from £400 to £800 per week.

Veecare Homes Ltd de­scribed the ser­vice as ‘sym­pa­thetic and homely’ and says all staff are car­ing, pas­sion­ate and ded­i­cated peo­ple.

On its pre­vi­ous in­spec­tion in April 28, 2015, the CQC found the home to ‘re­quire im­prove­ment’ and man­age­ment was asked to put to­gether an ac­tion plan to ad­dress the is­sues.

Wor­ry­ingly, in­spec­tors found that none of the ac­tions re­quired had been met and there were fur­ther ar­eas where the provider was not meet­ing care reg­u­la­tions.

The re­port states that: “Staff de­scribed a cul­ture of fear and bul­ly­ing, in which they were afraid to speak out.”

The ser­vice will be kept un­der re­view and re-in­spected in six months but if stan­dards don’t im­prove, it could face clo­sure.

Sev­ing­ton Mill Care home has been placed in spe­cial mea­sures

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