Just to clarify…
Two weeks ago we published a story about customer satisfaction rates for Kent’s rail services.
The second paragraph should have referred to the spring 2015 survey, when the overall satisfaction rate was 75%, not the spring 2014 survey, when the overall satisfaction rate was 72%.
Since spring 2014, overall satisfaction with Southeastern services has increased 3%. Since spring 2015, it has remained the same, at 75%.
We are happy to clarify any confusion.