Just to clar­ify…

Kentish Express Ashford & District - - Kentish Express Time Capsule From Our Archives -

Two weeks ago we pub­lished a story about cus­tomer sat­is­fac­tion rates for Kent’s rail ser­vices.

The se­cond para­graph should have re­ferred to the spring 2015 sur­vey, when the over­all sat­is­fac­tion rate was 75%, not the spring 2014 sur­vey, when the over­all sat­is­fac­tion rate was 72%.

Since spring 2014, over­all sat­is­fac­tion with South­east­ern ser­vices has in­creased 3%. Since spring 2015, it has re­mained the same, at 75%.

We are happy to clar­ify any con­fu­sion.

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