Bet­ter water

Kentish Express Ashford & District - - Helping Others -

The Con­sumer Coun­cil for Water (CCWater) has wel­comed the lat­est re­duc­tion in writ­ten com­plaints made by cus­tomers to South­ern Water af­ter the com­pany was chal­lenged to im­prove its per­for­mance. Fig­ures re­ported to CCWater by South­ern Water re­veal a 53% re­duc­tion in the num­ber of writ­ten com­plaints the com­pany re­ceived be­tween Oc­to­ber and De­cem­ber 2016, com­pared to the same pe­riod in 2015. The com­pany came un­der in­creased pres­sure from the con­sumer watch­dog to turn around its per­for­mance af­ter be­ing named the worst per­form­ing water com­pany for writ­ten com­plaints in CCWater’s an­nual com­plaints re­port for 2015/161. CCWater pressed the com­pany to tackle the root causes of com­plaints. South­ern Water re­sponded by cre­at­ing a team that con­tacts cus­tomers about to re­ceive a larger bill than usual. South­ern Water is now on course to re­duce com­plaints in 2016/17.

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