The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to Southern Water after the company was challenged to improve its performance. Figures reported to CCWater by Southern Water reveal a 53% reduction in the number of written complaints the company received between October and December 2016, compared to the same period in 2015. The company came under increased pressure from the consumer watchdog to turn around its performance after being named the worst performing water company for written complaints in CCWater’s annual complaints report for 2015/161. CCWater pressed the company to tackle the root causes of complaints. Southern Water responded by creating a team that contacts customers about to receive a larger bill than usual. Southern Water is now on course to reduce complaints in 2016/17.