‘RUDE AND DIS­GUST­ING LIARS’

COU­PLE’S SHOCK AT SHOP’S RE­AC­TION TO COM­PLAINT

Kentish Express Ashford & District - - Front Page - by Molly Mile­hamChap­pell mmile­ham­chap­pell@thek­m­group.co.uk @Mol­lyMC_KM

A cou­ple who claimed that a de­liv­ery driver was eat­ing their food in the car were shocked to re­ceive a re­sponse call­ing them “rude and dis­gust­ing liars”.

Leah Knight, 26, of South Ash­ford, says she and her part­ner Reece Tyler, 23, or­dered two waf­fles on Mon­day night from Just Desserts in Bank Street, Ash­ford, via the na­tional de­liv­ery web­site Just Eat.

Ms Knight said: “We or­dered and paid for a Kin­der Bueno waf­fle and a fudge brownie waf­fle.

“We heard a car pull up out­side but it was just a man in his car eat­ing and drink­ing.”

But the mum of three, who has an­other baby on the way, said: “I saw him take a box from the pas­sen­ger side, open the box, eat the food and lick his fin­gers. “It was three or four times.” Ms Knight says that when the driver even­tu­ally came to the door, he claimed he had been wait­ing there for 10 min­utes: “No one got out. He was sat in the car. It took about 10 min­utes to bring it to the door.”

The cou­ple ques­tioned the driver about the food he had been eat­ing.

Ms Knight said: “My part­ner went to his win­dow. There was no box or bag there. Parts of our waf­fles were miss­ing.”

The cou­ple then con­tacted the store, where they claimed staff were un­help­ful and re­fused to give them a re­fund.

Ms Knight later posted a re­view on the Just Desserts Face­book page but was shocked when one of the com­pany’s Face­book page ad­mins replied call­ing her a “rude and dis­gust­ing per­son” and a “big liar” in pur­suit of free food.

The re­ply also con­tained a swear­word.

She said: “It was a bad re­view and they didn’t like it. We just wanted our money back, not an­other or­der.”

Just Eat has re­funded the cou­ple the full £15.50, in­clud­ing the £3 de­liv­ery charge. The in­de­pen­dent dessert par­lour opened last July, on the site of the for­mer Bom­bay Street restau­rant.

Just Desserts’ re­sponse to the re­view

Leah Knight and Reece Tyler

The Kin­der Bueno waf­fle, which Leah Knight and Reece Tay­lor said was miss­ing some of its top­ping

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