Dump Serco and do the work yourselves
Your front page headline last week regarding Serco said ‘No Excuses’. Yet on Wednesday of this week the community committee of the city council will be debating a report on the service which is nothing more than a litany of excuses.
Not content with proposing to pay Serco more money to provide the contracted service they are so utterly failing to deliver, the council is proposing to reduce the required levels of service. Since Serco are themselves measuring and reporting their own performance, what confidence can any resident have that the actual service delivered will improve? In a week in which recycling on my street was finally collected seven days late despite numerous calls from residents, and in which Cllrs Cook and Fitter-harding told me they had no knowledge of service shortcomings on the same day that Serco tweeted that “we’re aware of continuing problems”, how can we have any confidence that this council is really on top of what is happening?
Contracting out services to the private sector has been a dogma for the Conservatives for too long. When the contractors are demonstrably not competent and the council clearly incapable of either monitoring the service or enforcing the contract properly, perhaps the time is right to for the council to deliver these services directly rather than outsourcing. It is evident, from this service and many others across the country, that the claimed expertise of the private sector simply does not exist. With untold amounts of council tax being poured into the profits of these companies for no tangible benefit, it is hard to se how the service could be either worse or more expensive if it was provided by the council’s own staff. Dave Wilson, Stodmarsh Road, Canterbury
Having moved to the “quiet” city last January after 34 years in the London Borough of Barnet I too am amazed at the inefficiency of Serco.
Having previous weekly bin collections carried out by Barnet’s in-house team of refuse collectors I was shocked at the fortnightly collection of both (a) general waste and (b) recycling operated by Serco.