APP CHANGES: QUES­TIONS AND AN­SWERS

Kerrang! (UK) - - News -

Q:

I paid for my sub­scrip­tion us­ing my itunes ac­count. What is go­ing to hap­pen?

A:

When the app is with­drawn from sale, Ap­ple will re­fund you for all the is­sues you are owed. You should re­ceive this re­fund by the end of June, 2017. If you don’t get a re­fund by then, please email us di­rectly here for ad­vice: dig­i­tal­magazi­ne­sup­port@bauer­me­dia.co.uk

Q:

I paid for my sub­scrip­tion us­ing my Google Play Store ac­count. What is go­ing to hap­pen?

A:

When the app is with­drawn from sale, Google will re­fund you for all the is­sues you are owed. You should re­ceive this re­fund by the end of June, 2017. If you don’t, please email us di­rectly here for ad­vice: dig­i­tal­magazi­ne­sup­port@bauer­me­dia.co.uk

Q:

I bought my sub­scrip­tion on the Great Mag­a­zines web­site. What is go­ing to hap­pen?

A:

Your data and ac­count de­tails will be trans­ferred to Wasted Tal­ent Ltd as part of the mag­a­zine trans­fer and you or your Donor will re­ceive a full re­fund for the out­stand­ing paid-for dig­i­tal is­sues on your sub­scrip­tion. If you sub­scribed to a pack­age you will con­tinue to re­ceive the printed mag­a­zine el­e­ment of your sub­scrip­tion as nor­mal. The new pub­lish­ers will be in touch to con­firm any changes to your pay­ment de­tails and sub­scrip­tion once all the data has been trans­ferred to them at the end of May 2017. If you have any ques­tions or need any sup­port prior to the trans­fer, please email bauer@sub­scrip­tion.co.uk be­fore the 25th May 2017.

Q:

Will the app still work on my de­vice af­ter it’s with­drawn from the app stores?

A:

Yes, for the im­me­di­ate future but please en­sure if you want to keep read­ing back is­sues, you don’t delete it. How­ever, Bauer Me­dia can­not guar­an­tee the App will work mov­ing for­wards past any Ap­ple/an­droid op­er­at­ing sys­tem up­date. Bauer Me­dia can­not sup­port or main­tain this app mov­ing for­wards.

Q:

I would like to get a dig­i­tal ver­sion of Kerrang! in the future. Who should I speak to?

A:

Please email the new pub­lisher – sup­port@kerrang.com – for more in­for­ma­tion on their plans for the ti­tle dig­i­tally.

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