CUSTOMERS ALWAYS RIGHT?
Thanks Dave Phillips ( LRM January) for pointing out the James May Reassembler TV programmes – I tend to dismiss May because of his long association with the obnoxious Clarkson, but these programmes are fascinating and I have been watching them on Youtube.
Dave also mentioned the lack of choice on new vehicles with regards to unnecessary luxury equipment. Land Rover’s Gerry Mcgovern has been quoted as saying that the client should not choose equipment, they should be told what they need – as shown in the new Discovery, where there is no choice over a glass roof or third row seating. It’s enough to put me off buying a Discovery, even though it is technologically brilliant.
Obviously, the customer has no say in Land Rover models being copied from other vehicles. The proposed Defender replacement was a direct copy of the Toyota FJ; the Evoque looks like a pumped-up Nissan Juke; Discovery 5 looks like a Ssangyong Musso circa 1998 – the C pillar makes it look as though everything behind was an afterthought.
Maybe the Land Rover management needs to look back at the saying ‘The customer is always right’. Terry Clear Malaga, Spain Perhaps Mr Mcgovern needs to see and appreciate the Reassembler, too – Ed.