Bot­tles idea can help the re­gion’s most vul­ner­a­ble

Leicester Mercury - - News - By STAFF RE­PORTER

SEV­ERN Trent has joined forces with Le­ices­ter­shire Po­lice in a scheme to help look af­ter its most vul­ner­a­ble cus­tomers.

The Mes­sage in a Bot­tle scheme, cre­ated by The Lions Clubs, aims to get a bot­tle with life-sav­ing med­i­cal and per­sonal in­for­ma­tion into the home of ev­ery vul­ner­a­ble per­son in Leices­ter, Le­ices­ter­shire and Rut­land.

Sev­ern Trent is dis­tribut­ing more than 6,000 Pri­or­ity Ser­vice Reg­is­ters (PSR) leaflets with the bot­tles, to en­cour­age those cus­tomers who need wa­ter 24/7, or who re­quire al­ter­na­tive bills or pass­word pro­tec­tion schemes, to let the com­pany know.

Mark Grice, from Sev­ern Trent, said: “This is a fan­tas­tic ini­tia­tive that the Lions have cre­ated, and we’re re­ally proud to be work­ing along­side Le­ices­ter­shire Po­lice on push­ing this scheme out as it’s some­thing we be­lieve will re­ally ben­e­fit our cus­tomers, es­pe­cially dur­ing those rare times that we have an is­sue.

“By putting the leaflets in the bot­tles, we’re en­cour­ag­ing our cus­tomers to sign up to the reg­is­ter, so any spe­cial re­quire­ments they have, we’re aware of and can help.”

The Mes­sage in a Bot­tle scheme en­cour­ages the el­derly and vul­ner­a­ble to fill a bot­tle with per­sonal and med­i­cal in­for­ma­tion and store it in the fridge.

This in­for­ma­tion can then be used quickly by the emer­gency ser­vices should they ever need to at­tend the home. Peo­ple can pick up a bot­tle free of charge from any po­lice sta­tion.

Sev­ern Trent’s Pri­or­ity Ser­vice Reg­is­ter is used to sup­port cus­tomers with spe­cial re­quire­ments to give them a bet­ter, more per­son­alised ser­vice.

Mark said: “It’s re­ally im­por­tant that our cus­tomers let us know if they have any needs above and be­yond the usual.

“We’re here to help and we hope that by us­ing the Mes­sage in a Bot­tle scheme to de­liver our in­for­ma­tion about the reg­is­ter, then those who need us the most will let us know who they are and ex­actly what they need.”

The com­man­der of the South Leices­ter Neigh­bour­hood Polic­ing Area, In­spec­tor Mike Caw­ley, said: “We are al­ways keen to work with other or­gan­i­sa­tions on joint projects and I am pleased to be work­ing with Sev­ern Trent – af­ter all, we are work­ing to­wards the same thing and that’s keep­ing vul­ner­a­ble peo­ple safe.”

Richard Dar­las­ton, Pres­i­dent of the Oadby and Wigston Lions Club said: “The Mes­sage in a Bot­tle scheme helps to pro­vide es­sen­tial in­for­ma­tion about a fam­ily mem­ber, loved one or neigh­bour who suf­fers with de­men­tia or Alzheimer’s and that will save vi­tal time in the event they go miss­ing from their home.

“It is great that the scheme can also be used by other or­gan­i­sa­tions, such as Sev­ern Trent, to pro­tect peo­ple in other ways as well.”

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