Did you know that the funeral business is not regulated? Rachael Barber, Anglia north area manager of Gordon Barber Funeral Homes, explains more.
Making the best funeral decisions
Theoretically, anyone can open their own funeral directors and start trading without any sort of licence or proof of excellence.
When you consider the array of knowledge that is required and the complexity of carrying out a funeral, it is quite astonishing that this could be the case.
All funeral directors are different therefore and the service that they deliver is also very different too. The difficulty for the public is that, thankfully, they haven’t often got anything to compare it to. That is, if we are lucky enough not to have to arrange a funeral too many times in our lifetime, then how can we compare a good from bad service?
A good place to start is to see if the people in the business are kind, considerate and knowledgeable. You should ideally be seen straight away. However busy they may be, they should put their other demands aside while they give you their time.
Take a look at the surroundings and get a feel for how well kept the funeral home is. You should be offered refreshments and somewhere comfortable to sit where there is privacy for private discussion.
You should never feel that anything is too much trouble or that what you are asking for is an inconvenience. Most funeral directors will be happy to visit you in your own home if that is your preferred choice.
The funeral director should provide clear information relating to cost, and tailor a funeral service that suits not only your wishes but also your finances. They should be able to provide up to date information on benefits and help that can be accessed by some towards the cost of the funeral.
If you feel it necessary, don’t be afraid to ask to see behind the scenes where your loved one will be resting. Ask your funeral director if they have a chapel of rest and when is it available for visiting should you wish to.
It is often the case that a lot of people choose the funeral director which has been used by the family previously, as they know what to expect and the level of service they will receive. Others prefer to be recommended by someone that they trust.
I think it is important that whoever you choose to carry out this most significant of tasks, you must be confident that you are dealing with someone who genuinely cares and will be there for you throughout.
No matter how busy the funeral director may be, they must never show it, and they should take care of you as though you were the only family they have ever had to look after.
You must be confident that you are dealing with someone who genuinely cares