Over the last five years the importance of reliable access to good telephone and broadband services has increased beyond all expectations and the telecom companies have struggled to improve the coverage of their services, facilities they provide on them and meet expectations when a piece of equipment fails or storms wreak their annual damage.
We find that we’re frequently asked the same questions and often receive the same sort of requests for assistance. I’ve answered some of the most common ones here to help you get the services you want, and ensure any problems are resolved quickly.
HOW CAN I AVOID UNWANTED TELEPHONE CALLS?
numbers that are often used by insurance companies and similar businesses. The first thing to do is to look at the back of bank and credit cards or paperwork from the organisation you wish to speak with. They will usually give you an alternative to the marketing number.
If they do not, you may be able to avoid being charged a premium rate for your call by visiting saynoto0870.com and inserting the marketing number. If they have the number that this service connects to, it will be displayed, so use this instead – it will probably be a free call covered by your call package.
HOW CAN I PREVENT DAMAGE FROM BAD WEATHER?
A large number of overseas property buyers choose to live in the French countryside. One consequence of this is that you will likely live a long way from your local telephone exchange, and the telephone wires will be on poles and vulnerable to storm damage and corrosion.
French storms are much more likely to cause power surges to your electricity supply and they can send peak energy down your telephone line. Modems and handsets are particularly prone to damage in these circumstances so it is good practice to use surge protectors and to unplug equipment if the storm is particularly violent, or if you are going to be away for a long time.
WHAT CAN I DO TO GET MY TELEPHONE WORKING FOLLOWING A PROBLEM?
First check that your handset is working. Try using a different one, and also try plugging it into the first telephone socket in your property as this will eliminate any issues with your internal wiring. If the problem still exists then contact your provider. They will ask you a few questions and will use web-based tools that enable them to test your line remotely while you wait.
If there is a fault they will establish if it is on your line or at your local exchange and will issue a repair request. The engineers charged with repairing your fault are the same, irrespective of whether you use Orange, SFR, Free or one of the specialist providers for English-speaking expats.
The length of time taken to repair a fault is roughly the same as in the UK, which is typically three to four days, with exceptional problems taking longer. If you get so frustrated with a delay you change your provider before the fault is repaired, the repair request will be deleted from the system and your new company will have to start all over again, putting you at the back of the queue. €1/month Number or name display Message service (answerphone) Call transfer Call waiting