MY BROADBAND HAS FAILED. HOW CAN I GET IT WORKING QUICKLY?
First check that everything inside your property is working correctly. Faults with internal wiring where the modem is connected to a socket other than the first one in the property will be your responsibility. Check that the usual indicator lights on your modem are working. If there is no power light then check the socket and the modem for storm and fuse damage. Check all connections are secure and that the phone will work from the extension where the modem is connected. Changing the settings on your PC can also result in problems.
Once you are sure there is no fault with the set-up, the next thing to do is to reboot your modem. Disconnect it from the power supply for 10 minutes and reconnect it. The modem will then re-register with your ISP which will take a further 10 minutes, and this often resolves many issues.
If problems persist, call your provider who will then take you through a series of tests to establish where the fault is. Should it need an engineer they will make the necessary arrangements.
Wifi signals are transmitted outwards and downwards so place the modem on an upper floor in the centre of the property
MY WIFI CONNECTION HAS BECOME VERY SLOW. WHAT CAN BE DONE?
All modems are sent to customers using one of a small number of wifi channels activated. If your broadband speed via your Ethernet cable is much higher than using the wifi, this could be due to a lot of nearby users using the same wifi channel. Your broadband supplier will work with you to change the wifi settings to a less congested channel, but remember a wifi connection will always be slower than using a cable. Speed will also slow if you have multiple devices using the wifi at the same time or you are a long way from the modem, for example if you’re in the garden.
Your speed can also be reduced when there is a lot of broadband activity in your area as your service is ‘contended’, meaning that you share local access to the broadband service with others. There is nothing that can be done to overcome this problem.
CAN I PLUG ANOTHER HANDSET INTO THE MODEM TO MAKE CALLS?
Yes, you can do this but there are two considerations. Firstly, with a broadband speed that is slower than 2MB the call quality will be poor. Secondly, this method of calling
uses a virtual second line and Bob Elliott is commercial director of UK Telecom uktelecom.net