BROAD­BAND SER­VICES

Living France - - LES PRATIQUES -

MY BROAD­BAND HAS FAILED. HOW CAN I GET IT WORK­ING QUICKLY?

First check that ev­ery­thing in­side your prop­erty is work­ing cor­rectly. Faults with in­ter­nal wir­ing where the mo­dem is connected to a socket other than the first one in the prop­erty will be your re­spon­si­bil­ity. Check that the usual in­di­ca­tor lights on your mo­dem are work­ing. If there is no power light then check the socket and the mo­dem for storm and fuse dam­age. Check all con­nec­tions are se­cure and that the phone will work from the ex­ten­sion where the mo­dem is connected. Chang­ing the set­tings on your PC can also re­sult in prob­lems.

Once you are sure there is no fault with the set-up, the next thing to do is to re­boot your mo­dem. Dis­con­nect it from the power sup­ply for 10 min­utes and re­con­nect it. The mo­dem will then re-reg­is­ter with your ISP which will take a fur­ther 10 min­utes, and this of­ten re­solves many is­sues.

If prob­lems per­sist, call your provider who will then take you through a se­ries of tests to es­tab­lish where the fault is. Should it need an engi­neer they will make the nec­es­sary ar­range­ments.

Wifi sig­nals are trans­mit­ted out­wards and down­wards so place the mo­dem on an up­per floor in the cen­tre of the prop­erty

MY WIFI CON­NEC­TION HAS BE­COME VERY SLOW. WHAT CAN BE DONE?

All modems are sent to cus­tomers us­ing one of a small num­ber of wifi chan­nels ac­ti­vated. If your broad­band speed via your Eth­er­net ca­ble is much higher than us­ing the wifi, this could be due to a lot of nearby users us­ing the same wifi chan­nel. Your broad­band sup­plier will work with you to change the wifi set­tings to a less con­gested chan­nel, but re­mem­ber a wifi con­nec­tion will al­ways be slower than us­ing a ca­ble. Speed will also slow if you have mul­ti­ple de­vices us­ing the wifi at the same time or you are a long way from the mo­dem, for ex­am­ple if you’re in the gar­den.

Your speed can also be re­duced when there is a lot of broad­band ac­tiv­ity in your area as your ser­vice is ‘con­tended’, mean­ing that you share lo­cal ac­cess to the broad­band ser­vice with oth­ers. There is noth­ing that can be done to over­come this prob­lem.

CAN I PLUG AN­OTHER HAND­SET INTO THE MO­DEM TO MAKE CALLS?

Yes, you can do this but there are two con­sid­er­a­tions. Firstly, with a broad­band speed that is slower than 2MB the call qual­ity will be poor. Se­condly, this method of call­ing

uses a vir­tual sec­ond line and Bob El­liott is com­mer­cial direc­tor of UK Tele­com uk­t­ele­com.net

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