Living France - - DÉCOUVREZ -

We have had prob­lems ob­tain­ing our S1 forms and I won­dered whether any­one else has also ex­pe­ri­enced dif­fi­cul­ties. We left Eng­land last Oc­to­ber and spent the next few weeks mov­ing be­tween hol­i­day ad­dresses while wait­ing for our house pur­chase to com­plete.

On 15 De­cem­ber, two days be­fore com­ple­tion, we tele­phoned the In­ter­na­tional Pen­sion Cen­tre and we were told that our forms would be in the post that day. We waited but no forms ar­rived.

After three weeks we rang again and were told to al­low 28 days as Christ­mas and New Year might have de­layed things.

We rang again and this time we were told that re­place­ment forms were be­ing put in the post. Again we waited and after 10 days a brown en­ve­lope ap­peared in the post – un­for­tu­nately not the S1s but a Life Cer­tifi­cate for us to prove my hus­band was still alive.

We were told the let­ter we had re­ceived was com­puter gen­er­ated and sent by or­di­nary post, but the S1s were sent by courier. We were told on two oc­ca­sions that the DWP could not rely on the courier ser­vice. We were also told that the forms could not be sent by email but could be sent by fax!

Even­tu­ally we ob­tained the forms so we can now ap­ply for our Cartes Vi­tales. How­ever there is still no sign of the forms that were posted some six weeks ago. Has any­one else ex­pe­ri­enced these prob­lems? Patricia Beales St-Gen­est-de-Beau­zon, Ardèche

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