NOT ON FORM
We have had problems obtaining our S1 forms and I wondered whether anyone else has also experienced difficulties. We left England last October and spent the next few weeks moving between holiday addresses while waiting for our house purchase to complete.
On 15 December, two days before completion, we telephoned the International Pension Centre and we were told that our forms would be in the post that day. We waited but no forms arrived.
After three weeks we rang again and were told to allow 28 days as Christmas and New Year might have delayed things.
We rang again and this time we were told that replacement forms were being put in the post. Again we waited and after 10 days a brown envelope appeared in the post – unfortunately not the S1s but a Life Certificate for us to prove my husband was still alive.
We were told the letter we had received was computer generated and sent by ordinary post, but the S1s were sent by courier. We were told on two occasions that the DWP could not rely on the courier service. We were also told that the forms could not be sent by email but could be sent by fax!
Eventually we obtained the forms so we can now apply for our Cartes Vitales. However there is still no sign of the forms that were posted some six weeks ago. Has anyone else experienced these problems? Patricia Beales St-Genest-de-Beauzon, Ardèche