My bulky bin lin­ers worry the lo­cals

Evening Standard - West End Final Extra - ES Homes and Property - - Inside Story - Robert Git­tins is let­tings man­ager at Knight Frank in Ful­ham (020 7751 2411).


My dog Ru­fus wakes me up as he wants to go for a walk, so I catch up on some emails as we wan­der along the road be­fore I set off for work.

This morn­ing we are launch­ing a new house and I head over to meet the ne­go­tia­tors in the neigh­bour­ing of­fices, as in Ful­ham we have a lot of cross­over from ap­pli­cants reg­is­ter­ing in Chelsea and South Kens­ing­ton. This house is some­thing else — not only does it have a large pink Aga but there’s a pink slide and a swim­ming pool, too. Ab­bie in our Chelsea of­fice got the memo and ar­rives wear­ing a jazzy pink jacket. She can’t re­sist a go on the slide but she looks a dusty shade of grey after­wards.

Then it’s back to base for a call-out. It’s gen­er­ally very busy in the of­fice. I barely see Amelia in my team af­ter 11am and she rarely re­turns be­fore 6pm — and of­ten with a num­ber of of­fers. Our new open­ing hours of 8am to 7.30pm Monday to Thurs­day and 10am to 5pm on Satur­day seem to be pay­ing off. We are re­ally putting in the work for our clients.


I re­ceive a rather pan­icky phone call overnight from a client in Cal­i­for­nia. She’s worried that a friend who has been stay­ing in her Lon­don flat might have switched off the freezer, and now the friend has gone the client has asked me to dis­pose of the per­ish­able con­tents. What she doesn’t tell me is that this in­dus­trial-size freezer is full of huge cuts of mys­tery meat. Hav­ing loaded it all into bin lin­ers I get some rather con­cerned looks from neigh­bours as I dis­pose of my own body­weight in meat.

We hear back on yes­ter­day’s of­fers and one in Fabian Road is go­ing to best and fi­nal bids to­mor­row af­ter­noon.


I make my way to the ap­praisal of a house on the Peter­bor­ough Es­tate, al­ways a pop­u­lar spot with ten­ants. On ar­rival I take off my shoes — my on­go­ing re­fusal to switch from brogues to loafers makes this slightly cum­ber­some — and the fam­ily dog takes a lik­ing to them. When I fin­ish the ap­point­ment only one of my shoes is where I left it. I feel bad re­triev­ing the other from the dog, who’s got it in his bas­ket and seems to think it’s his new toy.

Our client for Fabian Road is in Dubai and the fi­nal of­fers are sent across to her to make a de­ci­sion.


It’s rather an emo­tional day be­cause I am at­tend­ing the me­mo­rial ser­vice for the queen of Knight Frank, Eliza Leigh. She was an in­cred­i­ble lady and re­ally set the bench­mark for client care in the firm, so much so that Knight Frank created a char­ity wrist­band for Trin­ity Hospice in her honour. The church was packed and it was a beau­ti­ful trib­ute to her life and ev­ery­thing she did within Knight Frank.


Most of our ten­an­cies start on Fri­day to give ten­ants the week­end to move in and set­tle. I be­gin the day putting to­gether the wel­come packs and de­liv­er­ing them to the prop­er­ties. Part of the rea­son I de­cided to get a mo­tor­bike was to beat Lon­don traf­fic so that if a ten­ant is ar­riv­ing, I can be there in min­utes.

On this oc­ca­sion the weather counts against me. I ar­rive to greet the new ten­ants look­ing like the “Bovril biker” ad­vert. The clients give me full marks for ef­fort.

Tom from our Ja­panese desk in cor­po­rate ser­vices is with us for the day as he has three searches that we are help­ing him with. I just have time to whizz home to change be­fore our view­ings. I catch up with the team at 6pm and round off the week up­dat­ing our clients as my di­ary to­mor­row looks like it is back to back. I must re­mem­ber my wa­ter­proofs…

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