Waste and re­cy­cling team award re­veals bat­tle for sur­vival

Macclesfield Express - - BUSINESS - STU­ART GREER

A COUN­CIL team which suc­cess­fully fought plans to out source its ser­vices has won a na­tional award.

The Mac­cles­field-based re­cy­cling and waste team at Cheshire East Coun­cil was named team of the year at the MRW Na­tional Re­cy­cling Awards.

Staff re­sisted pro­pos­als in 2012 by the coun­cil to out source the ser­vice after it was found not to be per­form­ing to high stan­dard. The blow fol­lowed three years of prob­lems brought about with the cre­ation of the coun­cil in 2009 from three dis­trict coun­cil waste col­lec­tion ser­vices.

Dif­fer­ent col­lec­tion meth­ods, ve­hi­cle types, man­age­ment styles and cul­tural dis­par­ity put the team un­der great pres- sure.

But rather than buck­ling un­der the strain, the team were de­ter­mined to stay as part of the en­vi­ron­men­tal ser­vices depart­ment. It re­or­gan­ised ev­ery round and uni­fied the col­lec­tion method to a three­bin sys­tem. It also re­mod­elled and re­duced the de­pot struc­ture, de­liv­ered fi­nan­cial sav­ings and put in place an project to re­view cus­tomer ser­vice.

As a re­sult the coun­cil pulled the plug on out­sourc­ing plans and asked the team to con­sider al­ter­na­tive ser­vice de­liv­ery mod­els. They set to work build­ing a model that would main­tain high lev­els of re­cy­cling, cus­tomer ser­vice and sat­is­fac­tion while de­liv­er­ing re­quired ef­fi­ciency sav­ings. It turned staff pas­sion into ac­tion, and the ser­vice took on wholly owned company sta­tus as Ansa in April.Judges said: “Sig­nif­i­cant pres­sures on its very ex­is­tence gen­er­ated pas­sion, belief and en­gage­ment from all parts of the or­gan­i­sa­tion.

“Ev­ery­one was fight­ing to sur­vive and the re­sults speak for them­selves: a cul­ture of change, ef­fi­cien­cies and high cus­tomer sat­is­fac­tion.”

● Cheshire East Coun­cil Re­cy­cling● and Waste Team

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