Waste and recycling team award reveals battle for survival
A COUNCIL team which successfully fought plans to out source its services has won a national award.
The Macclesfield-based recycling and waste team at Cheshire East Council was named team of the year at the MRW National Recycling Awards.
Staff resisted proposals in 2012 by the council to out source the service after it was found not to be performing to high standard. The blow followed three years of problems brought about with the creation of the council in 2009 from three district council waste collection services.
Different collection methods, vehicle types, management styles and cultural disparity put the team under great pres- sure.
But rather than buckling under the strain, the team were determined to stay as part of the environmental services department. It reorganised every round and unified the collection method to a threebin system. It also remodelled and reduced the depot structure, delivered financial savings and put in place an project to review customer service.
As a result the council pulled the plug on outsourcing plans and asked the team to consider alternative service delivery models. They set to work building a model that would maintain high levels of recycling, customer service and satisfaction while delivering required efficiency savings. It turned staff passion into action, and the service took on wholly owned company status as Ansa in April.Judges said: “Significant pressures on its very existence generated passion, belief and engagement from all parts of the organisation.
“Everyone was fighting to survive and the results speak for themselves: a culture of change, efficiencies and high customer satisfaction.”
● Cheshire East Council Recycling● and Waste Team