Pub reopens with cou­ple at the helm

Cus­tomer ser­vices gong for car dealer

Macclesfield Express - - BUSINESS - STU­ART GREER

AVILLAGE pub has been given a new lease of life thanks to new land­lords and a £200,000 in­vest­ment.

The Knot Inn, in Rush­ton Spencer, opened on May 1 af­ter a six-week re­fur­bish­ment.

New pub­li­cans Mark East­wood and Vicki Austin have aimed to cre­ate a cosy coun­try retreat with open fires but with a mod­ern twist.

The pub, which is owned by Punch Tav­erns, has been fully re­dec­o­rated and re­fur­bished, with a new lay­out and land­scap- ing im­prove­ments to the large beer gar­den and a big­ger kitchen.

Chef An­drew Bai­ley has pledged to source the best in­gre­di­ents lo­cally and prom­ises to freshly pre­pare all food on the premises – even the sauces and rel­ishes.

Mark, a for­mer builder, said: “We’re go­ing to be match­ing the great at­mos­phere with out­stand­ing food at down-to-earth prices and we’re es­pe­cially pleased that we’ve found a chef who shares our pas­sion for great food.

“The lay­out changes mean we can now serve 70 din­ers and host events for up to 45 peo­ple.

“Vicki has lots of ex­peri- ence in the hos­pi­tal­ity trade, but we’re both new to pubs.

“We’ve also made the most of Punch Tav­erns’ train­ing and sup­port to help us start de­liv­er­ing our vi­sion.”

The pub wel­comed the com­mu­nity with a cham­pagne re­cep­tion, invit­ing the po­lice and the fire ser­vice as well as other lo­cal or­gan­i­sa­tions and busi­nesses.

Jon Thomp­son, new busi­ness devel­op­ment manager for Punch Tav­erns, said: “We’re de­lighted to be work­ing with Mark and Vicki.

“We share their vi­sion for best qual­ity and ser­vice and firmly be­lieve the BRIS­TOL Street Mo­tors Vaux­hall in Macclesfield has been recog­nised with a na­tional award for ded­i­ca­tion and ex­cel­lence in cus­tomer ser­vice.

The Brind­ley Way deal­er­ship team was pre­sented with the Cus­tomer Ex­cel­lence Award af­ter be­ing named as one of the top sites for cus­tomer sat­is­fac­tion across the Vaux­hall na­tional net­work.

Bri­tish man­u­fac­turer Vaux­hall re­warded top per­form­ing deal­er­ships based on feed­back from cus­tomer sur­veys about the qual­ity of ser­vice they re­ceived for both sales and ser­vice.

Gen­eral manager Chris Webb said: “Cus­tomer pub will re­alise its po­ten­tial.

“We recog­nised The Knot as a beau­ti­ful pub in need of updating.

“Since Mark and Vicki took on the busi­ness, we think it has all the in­gre­di­ents in place to be­come an out­stand­ing pub.

“As well as in­vest­ing £200,000 in The Knot, we have spent more than £1m in lo­cal pub premises in the area over the past 12 months.”

With bet­ter land­scap­ing and play equip­ment in the gar­den, the plan is to host live en­ter­tain­ment out­side in the sum­mer.

There will also be park­ing space for three camper vans. ser­vice is our top pri­or­ity and we are al­ways look­ing for new ways that we can im­prove the cus­tomer ex­pe­ri­ence and en­sure ev­ery­one drives away happy.

“Re­ceiv­ing an award based en­tirely on cus­tomer sat­is­fac­tion is an hon­our and I am very proud of my team.”

An­drew Lyon, re­gional op­er­a­tions manager at Vaux­hall, said: “Each year, Vaux­hall Mo­tors recog­nises the top 50 re­tail­ers in cus­tomer ex­cel­lence with this Award.

“Cus­tomers can be con­fi­dent with Bris­tol Street Mo­tors in Macclesfield that they will re­ceive great ser­vice.”

●● Vaux­hall hu­man re­sources direc­tor Phil Mill­ward presents Bris­tol Street Mo­tors gen­eral manager Chris Webb with the award

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