Hospice direc­tor hails shock re­port as ‘wake-up call’

Macclesfield Express - - FRONT PAGE - KAREN BRIT­TON

AHOSPICE direc­tor has said that a re­port out­lin­ing cases of NHS pa­tients dy­ing in pain and with­out dig­nity should be a wakeup call.

The health om­buds­man has re­leased a shock­ing re­port which re­veals that thou­sands of dy­ing pa­tients are be­ing let down by poor end-of-life care in the NHS.

But Mike Pyrah, the direc­tor of the East Cheshire Hospice, says the re­port is a call to ac­tion for all ser­vice providers to im­prove com­mu­ni­ca­tions.

Mr Pyrah said although the re­port fo­cused on NHS care and not in­de­pen­dent hospices, his team at East Cheshire Hospice, on Mill­bank Drive, Macclesfield, could help with the is­sues.

Mr Pyrah said: “We’re con­fi­dent that the is­sues raised do not re­flect the care we pro­vide, how­ever, it’s a clar­ion call for us to re­flect on our work and con­tinue to en­cour­age our pa­tients and their loved ones to tell us what they feel about our ser­vices.”

Mr Pyrah said the hospice, which cares for adults with life-lim­it­ing ill­nesses, could help in­flu­ence bet­ter com­mu­ni­ca­tion with pa­tients and their fam­i­lies go­ing through very dif­fi­cult times. He said: “We recog­nise the is­sues around poor com­mu­ni­ca­tion and poor out-of-hours ser­vices may be is­sues we can in­flu­ence.

“We are recog­nised as a key part of the pro­vi­sion of end of life care lo­cally and have the op­por­tu­nity to in­flu­ence oth­ers to im­prove the ser­vice for all “If we hear about poor com­mu­ni­ca­tion we need to raise this and seek to sup­port im­prove­ments. We are cur­rently con­sid­er­ing how we might im­prove out-of-hours ser­vices by of­fer­ing a hospice out­reach ser­vice to end of home.

“We are re­ally for­tu­nate to be part of the End of Life Part­ner­ship for Cheshire. This or­gan­i­sa­tion is lead­ing the way in the im­prove­ment of ser­vices and we need to play our part so it goes from strength to strength.”

The Par­lia­men­tary and Health Ser­vice Om­buds­man, which deals with com­plaints about the NHS in Eng­land, re­ported cases where pa­tients have suf­fered un­nec­es­sar­ily and

life pa­tients at were not treated with the dig­nity they de­served.

The gov­ern­ment made im­prov­ing end-of-life care a pri­or­ity on the back of the damn­ing re­port.

The find­ings also showed in­stances of a lack of pain man­age­ment, poor com­mu­ni­ca­tion and in­ad­e­quate out-of-hours ser­vices for pa­tients.

●● Mike Pyrah, direc­tor at East Cheshire Hospice said his team could help the NHS with is­sues brought up by the re­port

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