Macclesfield Express - - MOTORING -

●● A HEALTH watch­dog has praised the work of a GP surgery af­ter an in­spec­tion.

The Care Qual­ity Com­mis­sion (CQC) found the qual­ity of care pro­vided the team at Bro­ken Cross Surgery to be ‘out­stand­ing’ af­ter a visit in De­cem­ber.

In­spec­tors rated the prac­tice as ‘out­stand­ing’ for pro­vid­ing re­spon­sive and well led ser­vices, and ‘good’ for pro­vid­ing ser­vices that are safe, car­ing and ef­fec­tive.

The prac­tice re­ceived an over­all rat­ing of ‘out­stand­ing’.

Sue McMillan from the CQC said: “It is clear that Bro­ken Cross Surgery is pro­vid­ing a re­spon­sive and well led ser­vice which is a real as­set to the peo­ple.

“Feed­back from pa­tients was very pos­i­tive and the ser­vice showed con­stant devel­op­ment to help peo­ple re­ceive high qual­ity care re­gard­less of their per­sonal cir­cum­stances. We found that the prac­tice had an ex­cel­lent learn­ing cul­ture.

“Com­mu­ni­ca­tion across the team was ex­cel­lent with man­agers seek­ing the views of its en­tire staff in or­der to help drive im­prove­ment. All this hard work pays off in mak­ing a real dif­fer­ence for their pa­tients.”

In­spec­tors found the prac­tice “ex­cep­tional” at how it han­dled vul­ner­a­ble pa­tients in­clud­ing those home­less and bat­tling sub­stance mis­use, while pa­tients experiencing men­tal health prob­lems re­ceived in­ter­ven­tion and high qual­ity treat­ment from clin­i­cians with par­tic­u­lar ex­per­tise in this field.

The prac­tice had a clear vi­sion un­der­pinned by a strong lead­er­ship who were com­mit­ted to the prac­tice’s val­ues of pro­vid­ing high qual­ity care at all times.

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