●● A HEALTH watchdog has praised the work of a GP surgery after an inspection.
The Care Quality Commission (CQC) found the quality of care provided the team at Broken Cross Surgery to be ‘outstanding’ after a visit in December.
Inspectors rated the practice as ‘outstanding’ for providing responsive and well led services, and ‘good’ for providing services that are safe, caring and effective.
The practice received an overall rating of ‘outstanding’.
Sue McMillan from the CQC said: “It is clear that Broken Cross Surgery is providing a responsive and well led service which is a real asset to the people.
“Feedback from patients was very positive and the service showed constant development to help people receive high quality care regardless of their personal circumstances. We found that the practice had an excellent learning culture.
“Communication across the team was excellent with managers seeking the views of its entire staff in order to help drive improvement. All this hard work pays off in making a real difference for their patients.”
Inspectors found the practice “exceptional” at how it handled vulnerable patients including those homeless and battling substance misuse, while patients experiencing mental health problems received intervention and high quality treatment from clinicians with particular expertise in this field.
The practice had a clear vision underpinned by a strong leadership who were committed to the practice’s values of providing high quality care at all times.