Man turns to so­cial me­dia to high­light ‘epic fail­ure’

Macclesfield Express - - FRONT PAGE -

A FRUS­TRATED res­i­dent used so­cial me­dia to mock blun­der­ing bosses af­ter a road­works mix-up.

United Util­i­ties were called to re­ports of a dam­aged drain on Bux­ton Road in Macclesfield.

But when they ar­rived at the site work­men cor­doned off the wrong drain.

Res­i­dents of Bux­ton Road pointed out the er­ror but af­ter check­ing with their bosses work­men left the road­works in place.

In­fu­ri­ated by the sit­u­a­tion res­i­dent Simon Spurrell took pho­tos of the blun­der, an­no­tated them and posted them on Face­book un­der the head­ing ‘Epic Fail­ure’.

Within hours work­men had re­turned and move the cor­don over the cor­rect drain.

United Util­i­ties (UU) have now apol­o­gised for the ‘whoopsy’ and pledged to fix the drain.

Busi­ness­man Mr Spurrell, who lives on the road, said he turned to Face­book when the sit­u­a­tion turned ‘far­ci­cal’.

He said: “The ‘clunk clunk’ noise of the drain cover rat­tling was it was driven over by cars and lor­ries was driv­ing us all to dis­trac­tion. It was bro­ken about 12 weeks ago and af­ter be­ing fenced off for two weeks while it was re­paired. Then three weeks later it broke again.

“We got back on the phone and when the lat­est set of work­men ar­rived they set up the bar­ri­ers on the wrong side of the road.

“Twice we pointed out the er­ror but af­ter call­ing his of­fice he was in­structed to work on the un­dam­aged drain cover as this was on the job ticket from Cheshire East Coun­cil.

“It be­came far­ci­cal. It was bu­reau­cracy gone mad. The noise was hor­ren­dous.

“I thought I would tur­nurn to Face­book to try and shame the coun­cil and United Util­i­ties, chal­leng­ing them to ex­pe­ri­ence bro­ken sleep for weeks on end.

“Let’s hope they get it sorted for good and let us have some peace.”

He­len Apps, a spokesman for United Util­i­ties, said the com­pany was aim­ing to fix the prob­lem.

She said: “It’s a whoopsy. We made a mis­take and we’re sorry. We put the bar­ri­ers up over the wrong valve cover, which is over a wa­ter main.”

A spokesper­son for Cheshire East Coun­cil said: “Cheshire East Coun­cil’s high­ways team is aware of is­sues re­gard­ing this work by UU on this road and is in on­go­ing con­tact with the com­pany to en­sure it brings about a swift res­o­lu­tion to the prob­lem to min­imise fur­ther dis­rup­tion to res­i­dents and road users.”

●● The tweeted im­age of the blun­der. Inset, Simon Spurrell turned to so­cial me­dia to vent his anger

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