Pub duo floored by IT ‘blun­der’

Macclesfield Express - - BEFORE THE BENCH - STU­ART GREER

PUB land­lords claim they are los­ing £600 a day af­ter an ap­par­ent tele­coms blun­der left them with­out phone or in­ter­net.

James and Jane Kennedy, who own the Sut­ton Game­keeper on Hollin Lane, Sut­ton, were in­cor­rectly cut off on Au­gust 10.

With no tele­phone line or in­ter­net, the cou­ple said they have seen book­ings plum­met, cost­ing them thou­sands of pounds in lost in­come.

Now the Kennedys claim they have been told they must wait un­til Au­gust 26 to be re­con­nected.

The cou­ple took over the venue, which was for­merly known as The Lamb, in Fe­bru­ary.

They spent thou­sands re­fur­bish­ing and re­brand­ing the pub, tak­ing on ex­pe­ri­enced chefs to boost the din­ing side of the busi- ness. But on Au­gust 10 Mr Kennedy re­alised they could not get in­ter­net ac­cess.

He said: “This has hit us like a bomb­shell. The con­se­quences of the loss of the num­ber are dire – no tele­phone book­ings, no online bank­ing or in­ter­net con­nec­tion, in­abil­ity to take card pay­ments.

“De­spite sev­eral hours on the tele­phone it has been im­pos­si­ble to get any­thing done about it.

“We rang our provider, BES tele­coms, early on Tues­day to be told that the num­ber had been taken over by another provider called DSQ.

“We have also been di­rected to BT but haven’t got any­where.

“BES ad­vised that they could get the num­ber back on Au­gust 26 and that there was noth­ing they could do to ex­pe­dite this.”

Joel Chap­man, spokesman for BES said the firm was ‘pulling out all the stops’ to cor­rect a prob­lem caused by another provider.

He said: “Un­for­tu­nately this prob­lem was caused by another provider tak­ing over the ser­vice and then, it seems, dis­con­nect­ing the line.

“This is be­yond BES’s con­trol, but we have been work­ing hard to try to help Mr and Mrs Kennedy get re-con­nected as quickly as pos­si­ble. We’ve at­tempted to take back the orig­i­nal line, but as this didn’t work, we’ve now ar­ranged to in­stall a new line free of charge.

“We un­der­stand the im­pact on their busi­ness and very much hope this can be com­pleted sooner than Au­gust 26, depend­ing on in­dus­try lead times, engi­neer avail­abil­ity, etc.” RE­CENT cases heard at South and East Cheshire Mag­is­trates’ Court: ●● JONATHON Martin Hatch, 34, of Chol­monde­ley Street, Mac­cles­field, ad­mit­ted pos­ses­sion of cannabis. He was fined £100. ●● LISA Marie Hayes, 36, of Robin Hood Av­enue, Mac­cles­field, was found guilty af­ter trial of as­sault. She was given a com­mu­nity or­der with su­per­vi­sion. ●● KEVIN Paul Sum­ner, 56, of Ox­ford Road, Mac­cles­field, ad­mit­ted pos­sess­ing of am­phet­a­mine, fail­ing to sur­ren­der to cus­tody at mag­is­trates court and be­ing drunk and dis­or­derly. He was fined £170. ●● SEAN David An­drew Roberts, 38, of Church­side, Mac­cles­field, ad­mit­ted us­ing foul, abu­sive and of­fen­sive lan­guage to breach a crim­i­nal be­hav­iour or­der. He was sen­tenced to 28 days in prison sus­pended for a year. ●● THOMAS David Brown, 30, of War­wick Close, Mac­cles­field, ad­mit­ted five charges of theft. He was sen­tenced to 24 weeks in prison sus­pended for one year. ●● SI­MON Charles Burn­ley, 40, of Mill Lane, Mac­cles­field, was con­victed of breach­ing an anti-so­cial be­hav­iour or­der by hav­ing pos­ses­sion of an open con­tainer of al­co­hol. He was fined £25 and give a two year crim­i­nal be­hav­iour or­der which bans him from drink­ing al­co­hol in a public place, us­ing or en­cour­ag­ing other to use foul, abu­sive, in­sult­ing, of­fen­sive, threat­en­ing, dis­or­derly or in­tim­i­dat­ing lan­guage or be­hav­iour in any public place; re­side at Mill Lane, for at least six months; take part in daily sub­stance test­ing for three months. ●● PETER Haughton, 69, of Meadow Way, Mac­cles­field, ad­mit­ted drink driv­ing. He was fined £230 and banned from driv­ing for three years. ●● ADELLE John­son, 36, of James Street, Mac­cles­field, ad­mit­ted drink driv­ing. She was fiend £205 and banned from driv­ing for three years. ●● MAX Alastair Grif­fiths, 22, of Cur­zon Road, Poyn­ton, ad­mit­ted driv­ing while un­fit through drugs. He was fined £230 and banned from driv­ing for 12 months. ●● LISA Ber­nadette Rose, 42, of Nor­ton Street, Mac­cles­field, ad­mit­ted drink driv­ing. She was fiend £110 and banned from driv­ing for 15 months. ●● AN­THONY Bro­gan, of Lon­don Road South, Poyn­ton, ad­mit­ted drink driv­ing. He will be sen­tenced on Oc­to­ber 8.

Do­minic Sal­ter

●● Jane and James Kennedy at The Sut­ton Game­keeper


Mac­cles­field Mag­is­trates’ Court

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