Pub duo floored by IT ‘blunder’
PUB landlords claim they are losing £600 a day after an apparent telecoms blunder left them without phone or internet.
James and Jane Kennedy, who own the Sutton Gamekeeper on Hollin Lane, Sutton, were incorrectly cut off on August 10.
With no telephone line or internet, the couple said they have seen bookings plummet, costing them thousands of pounds in lost income.
Now the Kennedys claim they have been told they must wait until August 26 to be reconnected.
The couple took over the venue, which was formerly known as The Lamb, in February.
They spent thousands refurbishing and rebranding the pub, taking on experienced chefs to boost the dining side of the busi- ness. But on August 10 Mr Kennedy realised they could not get internet access.
He said: “This has hit us like a bombshell. The consequences of the loss of the number are dire – no telephone bookings, no online banking or internet connection, inability to take card payments.
“Despite several hours on the telephone it has been impossible to get anything done about it.
“We rang our provider, BES telecoms, early on Tuesday to be told that the number had been taken over by another provider called DSQ.
“We have also been directed to BT but haven’t got anywhere.
“BES advised that they could get the number back on August 26 and that there was nothing they could do to expedite this.”
Joel Chapman, spokesman for BES said the firm was ‘pulling out all the stops’ to correct a problem caused by another provider.
He said: “Unfortunately this problem was caused by another provider taking over the service and then, it seems, disconnecting the line.
“This is beyond BES’s control, but we have been working hard to try to help Mr and Mrs Kennedy get re-connected as quickly as possible. We’ve attempted to take back the original line, but as this didn’t work, we’ve now arranged to install a new line free of charge.
“We understand the impact on their business and very much hope this can be completed sooner than August 26, depending on industry lead times, engineer availability, etc.” RECENT cases heard at South and East Cheshire Magistrates’ Court: ●● JONATHON Martin Hatch, 34, of Cholmondeley Street, Macclesfield, admitted possession of cannabis. He was fined £100. ●● LISA Marie Hayes, 36, of Robin Hood Avenue, Macclesfield, was found guilty after trial of assault. She was given a community order with supervision. ●● KEVIN Paul Sumner, 56, of Oxford Road, Macclesfield, admitted possessing of amphetamine, failing to surrender to custody at magistrates court and being drunk and disorderly. He was fined £170. ●● SEAN David Andrew Roberts, 38, of Churchside, Macclesfield, admitted using foul, abusive and offensive language to breach a criminal behaviour order. He was sentenced to 28 days in prison suspended for a year. ●● THOMAS David Brown, 30, of Warwick Close, Macclesfield, admitted five charges of theft. He was sentenced to 24 weeks in prison suspended for one year. ●● SIMON Charles Burnley, 40, of Mill Lane, Macclesfield, was convicted of breaching an anti-social behaviour order by having possession of an open container of alcohol. He was fined £25 and give a two year criminal behaviour order which bans him from drinking alcohol in a public place, using or encouraging other to use foul, abusive, insulting, offensive, threatening, disorderly or intimidating language or behaviour in any public place; reside at Mill Lane, for at least six months; take part in daily substance testing for three months. ●● PETER Haughton, 69, of Meadow Way, Macclesfield, admitted drink driving. He was fined £230 and banned from driving for three years. ●● ADELLE Johnson, 36, of James Street, Macclesfield, admitted drink driving. She was fiend £205 and banned from driving for three years. ●● MAX Alastair Griffiths, 22, of Curzon Road, Poynton, admitted driving while unfit through drugs. He was fined £230 and banned from driving for 12 months. ●● LISA Bernadette Rose, 42, of Norton Street, Macclesfield, admitted drink driving. She was fiend £110 and banned from driving for 15 months. ●● ANTHONY Brogan, of London Road South, Poynton, admitted drink driving. He will be sentenced on October 8.
●● Jane and James Kennedy at The Sutton Gamekeeper
Macclesfield Magistrates’ Court