Parents of autistic boy in game PC row
AFAMILY claim an autistic schoolboy’s Christmas was wrecked after he opened his gift of a £500 gaming PC to find an empty case.
Stephen and Emma Knight, from Poynton, splashed out on the Zoostorm PC for their 13-yearold son Luke.
But they say that when Luke opened the box the PC, which was bought from online retailer Ebuyer, was missing vital components including the hard-drive and motherboard. They say that all that was inside the packaging was the computer’s black outer shell.
But Ebuyers has disputed the family’s claims saying the item was sent out in the package.
Luke has Asperger’s syndrome and struggles to control his emotions and anxiety.
Dad Stephen, 40, said: “I’m dumbfounded by their response. Ebuyer claim the product was complete when they sent it. The are denying any responsibility. To suggest that I would try and pull a fast one and put my autistic son through the turmoil of a useless Christmas gift is completely unacceptable.”
The Knights ordered two PCs - one for Luke and another for his 10-yearold brother Beck.
They were delivered by a courier on December 14 after a failed delivery three days before.
Expecting the PCs to be complete the Knights hid the boxes from the boys until Christmas Day.
They contacted Ebuyer on December 28 to complain but after an investigation, the firm said the PC was in complete working order when it was dispatched.
Mr Knight said he even sent photos of Luke opening the present, but the company refused to budge and in one email said he should have noticed the ‘vast and very noticeable’ weight difference between the two PCs when they were delivered, suggesting that he should have checked the items were correct, working and not damaged immediately after taking delivery.
Mr Knight has pledged to take the fight to the small claims court.
When asked for a comment Ebuyer said: “We have spoken to the departments involved in Mr and Mrs Knights’ purchase.
“With the information we have, Ebuyer.com have no additional comments to make and no further action will be taken.”
●● Stephen Knight and autistic son Luke with the incomplete gaming PC