Par­ents of autis­tic boy in game PC row

Macclesfield Express - - BEFORE THE BENCH - STU­ART GREER

AFAM­ILY claim an autis­tic school­boy’s Christ­mas was wrecked af­ter he opened his gift of a £500 gam­ing PC to find an empty case.

Stephen and Emma Knight, from Poyn­ton, splashed out on the Zoos­t­orm PC for their 13-yearold son Luke.

But they say that when Luke opened the box the PC, which was bought from on­line re­tailer Ebuyer, was miss­ing vi­tal com­po­nents in­clud­ing the hard-drive and moth­er­board. They say that all that was in­side the pack­ag­ing was the com­puter’s black outer shell.

But Ebuy­ers has dis­puted the fam­ily’s claims say­ing the item was sent out in the pack­age.

Luke has Asperger’s syn­drome and strug­gles to con­trol his emo­tions and anx­i­ety.

Dad Stephen, 40, said: “I’m dumb­founded by their re­sponse. Ebuyer claim the prod­uct was com­plete when they sent it. The are deny­ing any re­spon­si­bil­ity. To sug­gest that I would try and pull a fast one and put my autis­tic son through the tur­moil of a use­less Christ­mas gift is com­pletely un­ac­cept­able.”

The Knights or­dered two PCs - one for Luke and an­other for his 10-yearold brother Beck.

They were de­liv­ered by a courier on De­cem­ber 14 af­ter a failed de­liv­ery three days be­fore.

Ex­pect­ing the PCs to be com­plete the Knights hid the boxes from the boys un­til Christ­mas Day.

They con­tacted Ebuyer on De­cem­ber 28 to com­plain but af­ter an in­ves­ti­ga­tion, the firm said the PC was in com­plete work­ing or­der when it was dis­patched.

Mr Knight said he even sent pho­tos of Luke open­ing the present, but the com­pany re­fused to budge and in one email said he should have no­ticed the ‘vast and very no­tice­able’ weight dif­fer­ence be­tween the two PCs when they were de­liv­ered, sug­gest­ing that he should have checked the items were cor­rect, work­ing and not dam­aged im­me­di­ately af­ter tak­ing de­liv­ery.

Mr Knight has pledged to take the fight to the small claims court.

When asked for a com­ment Ebuyer said: “We have spo­ken to the de­part­ments in­volved in Mr and Mrs Knights’ pur­chase.

“With the in­for­ma­tion we have, Ebuyer.com have no ad­di­tional com­ments to make and no fur­ther ac­tion will be taken.”

●● Stephen Knight and autis­tic son Luke with the in­com­plete gam­ing PC

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