Royal Mail moves to al­lay col­lec­tion fears

Macclesfield Express - - WILDLIFE -

THE Post Of­fice has re­sponded to con­cerns over changes to let­ter col­lec­tions in the vil­lage.

Res­i­dents raised fears about changes to the tim­ings of col­lec­tions from Sut­ton’s post­boxes.

Post box plaques were changed to say col­lec­tions will be made ‘af­ter 9am’ but give no fur­ther de­tails.

They used to have col­lec­tions un­til just af­ter 4.30pm at the Church House and 5pm at Hall Lane.

Vil­lagers com­plained they had no idea when the col­lec­tions would be and that they had not been con­sulted about the pro­pos­als.

Coun Hilda Gad­dum took up the is­sue for res­i­dents and the Ex­press con­tacted Royal Mail.

Now Royal Mail has re­sponded to say post­men and women will col­lect let­ters as part of their de­liv­er­ies and the changes are nec­es­sary to re­flect the re­duc­tion in the num­ber of let­ters be­ing sent.

Coun Gad­dum said: “Res­i­dents were con­cerned be­cause the col­lec­tion times have changed and it means peo­ple can’t guar­an­tee when they will be.

“Peo­ple weren’t happy be­cause there was no con­sul­ta­tion about the changes and no an­nounce­ment when it hap­pened, and there are a lot of busi­nesses and peo­ple who work from home.

“I ap­pre­ci­ate that there is less post now but there’s no com­ing back from a loss of con­fi­dence that peo­ple’s post will not get away that day.

“I’m now pleased to see that there is a 6pm col­lec­tion from the box op­po­site the post of­fice. It does mean some peo­ple will have to travel fur­ther for a late col­lec­tion.”

Royal Mail spokesman Val Bod­den said the changes are part of a na­tion­wide scheme to make changes to col­lec­tion times of some post­boxes due to a sig­nif­i­cant de­cline in the num­ber of let­ters be­ing posted, which means that many post­boxes no longer cover costs.

She said: “We would like to re­as­sure all our cus­tomers in the Sut­ton area that we will re­tain a high level of ac­cess to late col­lec­tion post­ing fa­cil­i­ties (4pm or later).

“The changes mean that the mail col­lec­tion from cer­tain post­boxes will be car­ried out by the lo­cal post­man or woman on their de­liv­ery route, at a time de­pen­dent on where the box is lo­cated on that route.

“This will typ­i­cally be be­tween 9am and 3pm in ur­ban and sub­ur­ban ar­eas.

“The in­di­ca­tor tab on the post­box will show if the col­lec­tion has been made.

“Clear sign-post­ing is be­ing pro­vided for cus­tomers on the rel­e­vant post­boxes, in­di­cat­ing where their near­est late post­ing box is.

“Ex­ist­ing post­boxes fur­ther than half a mile from a late post­ing fa­cil­ity are not in­cluded as part of th­ese changes.

“A sig­nif­i­cant de­cline in let­ter vol­umes means that many post­boxes no longer cover their costs.

“In­stead of tak­ing the step to de­com­mis­sion un­eco­nomic post­boxes, Royal Mail has in­tro­duced changes to its col­lec­tions ar­range­ments.”

‘Res­i­dents were con­cerned’

Matt Rat­cliffe

●● Coun­cil­lor Hilda Gad­dum has her eye on the col­lec­tion times at the post box at Lane Ends, Hollin Lane

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