Social landlord showcases its work to Norway government
A SOCIAL housing provider showcased its heritage, progress and aspirations during a visit by the Norwegian government.
Johnnie Johnson Housing Trust, based at Spinners Lane in Poynton, hosted 13 representatives from the public and private sector.
The main focus of the visit was to open the doors to its contact centre, Astraline, to share best practice and discuss future developments within the sector.
There was a presentation focused on how Astraline uses the Tenant Services Authority (TSA) standards framework audit and accreditation process to make the contact centre run more efficiently. This will enable the Trust to provide assistive technology to residents to help them live independently.
Paul Dolan, CEO of Johnnie Johnson Housing Trust, said: “We were delighted to host the visit on behalf of the TSA. The team at Johnnie Johnson Housing Trust have been through an immense period of change over the past two years and, with the recent regulatory upgrade, it was the perfect time to show how far we’ve come in such a short space of time and share our aspirations and exciting developments for the future.
Paul Finch, business relationship manager at TSA, said: “Our guests from Norway were able to get a real sense of how a UK contact centre operates. We were privileged to have an access all areas pass to the Astraline centre, where the staff were incredibly welcoming and extremely keen to demonstrate the amazing work they do.
“The delegates spoke to operators and had the opportunity to quiz them on the systems they use and the challenges they face on a daily basis. It was a great day.”
●● Employees from Johnnie Johnson Housing Trust with their Norwegian visitors