So­cial land­lord show­cases its work to Nor­way govern­ment

Macclesfield Express - - YOUR PICTURES -

A SO­CIAL hous­ing provider show­cased its her­itage, progress and as­pi­ra­tions dur­ing a visit by the Nor­we­gian govern­ment.

John­nie John­son Hous­ing Trust, based at Spin­ners Lane in Poyn­ton, hosted 13 rep­re­sen­ta­tives from the pub­lic and pri­vate sec­tor.

The main fo­cus of the visit was to open the doors to its con­tact cen­tre, As­tra­line, to share best prac­tice and dis­cuss fu­ture devel­op­ments within the sec­tor.

There was a pre­sen­ta­tion fo­cused on how As­tra­line uses the Ten­ant Ser­vices Author­ity (TSA) stan­dards frame­work au­dit and ac­cred­i­ta­tion process to make the con­tact cen­tre run more ef­fi­ciently. This will en­able the Trust to pro­vide as­sis­tive tech­nol­ogy to res­i­dents to help them live in­de­pen­dently.

Paul Dolan, CEO of John­nie John­son Hous­ing Trust, said: “We were de­lighted to host the visit on be­half of the TSA. The team at John­nie John­son Hous­ing Trust have been through an im­mense pe­riod of change over the past two years and, with the re­cent reg­u­la­tory up­grade, it was the per­fect time to show how far we’ve come in such a short space of time and share our as­pi­ra­tions and ex­cit­ing devel­op­ments for the fu­ture.

Paul Finch, busi­ness re­la­tion­ship man­ager at TSA, said: “Our guests from Nor­way were able to get a real sense of how a UK con­tact cen­tre op­er­ates. We were priv­i­leged to have an ac­cess all ar­eas pass to the As­tra­line cen­tre, where the staff were in­cred­i­bly wel­com­ing and ex­tremely keen to demon­strate the amaz­ing work they do.

“The del­e­gates spoke to op­er­a­tors and had the op­por­tu­nity to quiz them on the sys­tems they use and the chal­lenges they face on a daily ba­sis. It was a great day.”

●● Em­ploy­ees from John­nie John­son Hous­ing Trust with their Nor­we­gian vis­i­tors

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.