Manchester Evening News - - PUZZLES & STARS -

“Ev­ery­one has spoken to one of our re­cep­tion­ists, though they may not know it,” claims Ed Reeves, the co-founder of Moneypenny. “We are the largest an­swer­ing ser­vice in the UK.”

Founded in 2000 by Reeves and his sis­ter Rachel Clacher, the busi­ness now em­ploys more than 500 PAs. Each cus­tomer, whether they are a small busi­ness or a FTSE 100 com­pany, is as­signed their own receptionist.

Like all the best busi­nesses, Moneypenny was born when the founders be­came frus­trated with the state of play. Both ran dif­fer­ent busi­nesses, and one day Reeves re­ceived an an­gry call from a client.

“We em­ployed an an­swer­ing ser­vice to make the busi­ness look big­ger than it was,” he says. “The client was cheesed off. They’d called to ask my of­fice to put pa­per in the fax ma­chine to re­ceive an or­der. The lady had said ‘There’s noth­ing I can do’.”

To­day, Moneypenny has given a tra­di­tional in­dus­try a hi-tech makeover: it uses voice recog­ni­tion and voice to text tech­nol­ogy to re­duce cus­tomer costs. It has ex­panded to the US and is cur­rently weigh­ing up other English-speak­ing coun­tries.

“The growth rate in the US is al­ready much higher than the UK,” says Reeves. “And we’re ex­cited to take ad­van­tage of the vast market op­por­tu­nity out there.”

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