Damn­ing re­port into care home

ALL RES­I­DENTS MOVED AF­TER IT IS SHUT DOWN

Manchester Evening News - - NEWS - By STEVE ROBSON news­desk@men-news.co.uk @MENnews­desk

A MANCH­ESTER care home has been closed af­ter in­spec­tors rated it ‘in­ad­e­quate’ in a damn­ing re­port.

The coun­cil ter­mi­nated its con­tract with View­park Care Home in Mos­ton in Septem­ber af­ter re­peated con­cerns were raised about the qual­ity of its ser­vice.

The re­main­ing 12 res­i­dents have since been re­homed. The provider’s reg­is­tra­tion was re­moved on Septem­ber 17.

Now the Care Qual­ity Com­mis­sion (CQC) has pub­lished its re­port from its fi­nal in­spec­tion, car­ried out in Jan­uary, which found ‘mul­ti­ple’ breaches of reg­u­la­tions.

At the time there were still 17 peo­ple liv­ing in View­park.

No one an­swered at View­park when the M.E.N. con­tacted it this week. When we spoke to the home in Au­gust, man­age­ment de­clined to com­ment.

In­spec­tors said staff were putting res­i­dents at risk of harm be­cause staff were not aware of guid­ance on min­imis­ing risks.

For ex­am­ple, staff had been ad­vised to take care over the con­sis­tency of food and drink given to res­i­dents which could cause them to choke if done in­cor­rectly.

De­spite hav­ing been given guid­ance on this in the last in­spec­tion in Au­gust 2017, staff were still fol­low­ing in­cor­rect pro­ce­dures, the re­port found.

In­spec­tors said the pro­vide ‘failed to take ef­fect ac­tion in re­la­tion to this known risk’ and they were forced to raise a safe­guard­ing alert with the lo­cal au­thor­ity.

They were also con­cerned about medicines. Two se­nior staff were un­aware of guid­ance left by dis­trict nurses con­cern­ing the ur­gent care one res­i­dent might need in re­la­tion to di­a­betes.

The home could not pro­vide ev­i­dence to show the cup­board used to store con­trolled drugs met le­gal re­quire­ments, in­spec­tors said.

Records also showed some medicines were not be­ing kept at the right tem­per­a­ture, which could make them less ef­fec­tive.

The re­port said whistle­blow­ers had also raised ‘mul­ti­ple’ safe­guard­ing con­cerns, some of which were still be­ing in­ves­ti­gated.

“Some of the con­cerns had, how­ever, been sub­stan­ti­ated, such as an al­le­ga­tion that staff had ‘drag lifted’ a per­son,” the re­port said.

“Drag lift­ing is an un­safe tech­nique used to sup­port a per­son to trans­fer, which places them at risk of in­jury.”

In­spec­tors were also told there had been a break-in at View­park last De­cem­ber, in which the home’s safe was taken.

“We had also re­ceived a num­ber of con­cerns from whistle­blow­ers al­leg­ing poor prac­tices in re­la­tion to the man­age­ment of peo­ple’s fi­nances and po­ten­tial fi­nan­cial abuse,” the re­port said.

“These con­cerns were shared with the lo­cal au­thor­ity safe­guard­ing team and the po­lice where ap­pro­pri­ate.” In­spec­tors said they did not find any ev­i­dence of peo­ple be­ing fi­nan­cially abused but de­scribed pro­ce­dures for pro­tect­ing peo­ple’s fi­nances as ‘poor.’ The re­port also found that although the home was car­ry­ing out em­ploy­ment checks, they were not as­sess­ing the ev­i­dence found. The re­port found there was ‘a sig­nif­i­cantly higher num­ber of se­ri­ous in­juries no­ti­fied to the CQC’ in 2017 com­pared with pre­vi­ous years, in par­tic­u­lar the num­ber of falls. At one point, View­park was fined £1,250 for fail­ing to no­tify the CQC of a se­ri­ous in­jury. Deb­bie West­head, CQC’s deputy chief in­spec­tor for adult so­cial care said: “The provider was given ev­ery chance to im­prove the ser­vice and pro­vide high qual­ity con­sis­tent care. “Tak­ing en­force­ment ac­tion of this na­ture is not some­thing we take lightly, nev­er­the­less the safe care and treat­ment of peo­ple us­ing ser­vices is our high­est pri­or­ity and they de­serve safe, ef­fec­tive high­qual­ity care.” Deb­bie West­head

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