Damning report into care home
ALL RESIDENTS MOVED AFTER IT IS SHUT DOWN
A MANCHESTER care home has been closed after inspectors rated it ‘inadequate’ in a damning report.
The council terminated its contract with Viewpark Care Home in Moston in September after repeated concerns were raised about the quality of its service.
The remaining 12 residents have since been rehomed. The provider’s registration was removed on September 17.
Now the Care Quality Commission (CQC) has published its report from its final inspection, carried out in January, which found ‘multiple’ breaches of regulations.
At the time there were still 17 people living in Viewpark.
No one answered at Viewpark when the M.E.N. contacted it this week. When we spoke to the home in August, management declined to comment.
Inspectors said staff were putting residents at risk of harm because staff were not aware of guidance on minimising risks.
For example, staff had been advised to take care over the consistency of food and drink given to residents which could cause them to choke if done incorrectly.
Despite having been given guidance on this in the last inspection in August 2017, staff were still following incorrect procedures, the report found.
Inspectors said the provide ‘failed to take effect action in relation to this known risk’ and they were forced to raise a safeguarding alert with the local authority.
They were also concerned about medicines. Two senior staff were unaware of guidance left by district nurses concerning the urgent care one resident might need in relation to diabetes.
The home could not provide evidence to show the cupboard used to store controlled drugs met legal requirements, inspectors said.
Records also showed some medicines were not being kept at the right temperature, which could make them less effective.
The report said whistleblowers had also raised ‘multiple’ safeguarding concerns, some of which were still being investigated.
“Some of the concerns had, however, been substantiated, such as an allegation that staff had ‘drag lifted’ a person,” the report said.
“Drag lifting is an unsafe technique used to support a person to transfer, which places them at risk of injury.”
Inspectors were also told there had been a break-in at Viewpark last December, in which the home’s safe was taken.
“We had also received a number of concerns from whistleblowers alleging poor practices in relation to the management of people’s finances and potential financial abuse,” the report said.
“These concerns were shared with the local authority safeguarding team and the police where appropriate.” Inspectors said they did not find any evidence of people being financially abused but described procedures for protecting people’s finances as ‘poor.’ The report also found that although the home was carrying out employment checks, they were not assessing the evidence found. The report found there was ‘a significantly higher number of serious injuries notified to the CQC’ in 2017 compared with previous years, in particular the number of falls. At one point, Viewpark was fined £1,250 for failing to notify the CQC of a serious injury. Debbie Westhead, CQC’s deputy chief inspector for adult social care said: “The provider was given every chance to improve the service and provide high quality consistent care. “Taking enforcement action of this nature is not something we take lightly, nevertheless the safe care and treatment of people using services is our highest priority and they deserve safe, effective highquality care.” Debbie Westhead