Ask Aaron

Meet Aaron Birch. He’s here to help you with any gen­eral up­grad­ing, soft­ware and sys­tem build­ing prob­lems. He’s got ad­vice aplenty and you’re very much wel­come to it!

Micro Mart - - Contetnts - Some­times soft­ware in­stall­ers, even for big com­pa­nies, can try to in­stall ex­tra, un­wanted soft­ware Send your ques­tions to: Aaron Birch Mi­cro Mart Den­nis Pub­lish­ing 30 Cleve­land Street Lon­don W1T 4JD Con­tact Aaron by email at: aaron@mi­cro­mart.co.uk Please

Un­wanted guest

I used to use Avast an­tivirus free, which a friend in­stalled on my lap­top for me, and it worked very well. It was cer­tainly bet­ter than the ex­pen­sive Trend op­tion that came with my com­puter with a so-called 'free' sub­scrip­tion that lasted 30 days.

I had Avast in­stalled on my friend's rec­om­men­da­tion, and all has gone well for a while. Now, though, I've no­ticed that Avast has dis­ap­peared from my sys­tem, and I can no longer find it any­where. In its place, it looks like I have a copy of McAfee in­stead, a pro­gram that I cer­tainly never in­stalled my­self, so I'm not sure where it came from.

This copy of McAfee seems to have re­moved Avast from my sys­tem, and I'd like to get it back. I don't know where the new pro­gram came from, so I'd ap­pre­ci­ate any sug­ges­tions you may have.

Les­lie

I'm not sure what help you ask­ing for here, Les­lie, but I'm as­sum­ing you'd like to know where the McAfee app came from and how to get rid of it.

I've not had the is­sue my­self, but I have heard that a few peo­ple have down­loaded soft­ware that's of­fered to in­stall a copy of McAfee on their sys­tem at the same time. A com­mon one a while back was Adobe's Acro­bat Reader. This would in­stall a ver­sion of the an­tivirus soft­ware on your sys­tem un­less you opted out dur­ing in­stal­la­tion. I sus­pect this is the source of your trou­ble, and you may have in­ad­ver­tently in­stalled it as you sim­ply missed the op­tion or no­ti­fi­ca­tion.

All you need to do to rem­edy the sit­u­a­tion is unin­stall the McAfee soft­ware via Con­trol Panel as you would any other pro­gram and then restart your sys­tem. Once you're done, down­load and re­in­stall Avast from its web­site ( that's www.avast.com).

This should put things back as they were be­fore McAf­fee in­ter­fered with your sys­tem as you knew it. How­ever, in order to avoid any fur­ther prob­lems in fu­ture, we'd sug­gest that you keep a close eye on any soft­ware in­stall­ers you come in con­tact with, and al­ways opt out

All you need to do is unin­stall the McAfee soft­ware

of any special offers and ad­di­tional soft­ware they may of­fer as ad­di­tional ex­tras. There are a lot out there that can eas­ily fool you if you're not care­ful.

If you have any fur­ther is­sues re­mov­ing the McAfee soft­ware, you can use McAfee's Con­sumer Prod­ucts Re­moval tool (MCPR), a tip I've pro­vided a few times. It's a very good so­lu­tion to any pos­si­ble is­sues caused by leftover files, and it's quick and easy to do. You can find the re­moval tool at in­tel.ly/2gy­cmNP. It's free, and easy to use.

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