Factory reset Click the Start menu and type ‘reset’. Click ‘Reset this PC’ and the Reset window will open. If you’re encountering problems you didn’t have on Windows 7, 8 or 8.1 and you upgraded to Windows 10 less than a month ago, you can go back to your old OS. If you want to stay on Windows 10, click ‘Get started’ under ‘Reset this PC’.
You’ll see a dialogue box that gives you three choices. Note that if you use any of these options (bar the last one), you’ll lose the ability to go back to Windows 7, 8 or 8.1 in future. We’ve explained what each option does below so you can choose the right one. Keep my files This setting will uninstall all the programs on your PC but won’t touch other files such as your documents and settings. It will uninstall programs you downloaded from the internet and installed from discs, but when you return, any apps you’ve installed from the Windows Store will be reinstalled. This is a handy way to refresh your computer if it’s not running properly and you don’t want the hassle of having to restore your files.
Remove everything Remove everything does the same as above, but it also removes all your files. This is the best way to freshen up your PC without going back to your old operating system and acts like a clean install of Windows 10. If your computer shipped with Windows 10, this option keeps programs that came installed with your PC, so you won’t get a completely clean slate.
Restore factory settings This option is similar to Remove everything, but if your PC didn’t come with Windows 10, you’ll be downgraded back to Windows 8 or 8.1. You’ll lose all programs, files and settings, but programs that came with your PC will remain.