Home that puts ‘care’ at its heart

Middlesbrough Herald & Post - - HERALD & POST -

BETTY Yol­land will be 92 next week, and is reg­is­tered blind.

But thanks to the out­stand­ing care she re­ceives in her nurs­ing home of two-and-a-half years, Betty can still so­cialise with her fel­low res­i­dents and even en­joys a game of bingo.

Nun­thorpe Oaks Care Home, on Guis­bor­ough Road, Mid­dles­brough, re­cently re­ceived the high­est rat­ing pos­si­ble from care watch­dog, the Care Qual­ity Com­mis­sion.

And Betty be­lieves the “out­stand­ing” rat­ing is very much de­served. She said: “I’ve been in four care homes and they’ve all been good.

“When I came in here, I can’t ex­plain it, I felt like I was com­ing home. It feels so homely, they re­ally do care. All the time I’ve been here I say to them ‘I don’t know where you get your pa­tience from!’ They are so car­ing and that’s the im­por­tant part.”

The re­port deemed Nun­thorpe Oaks to be “out­stand­ing” in the categories car­ing, re­spon­sive and well-led.

It was re­ported to be “good” in the safe and ef­fec­tive categories, which re­sults in an over­all “out­stand­ing” rat­ing. Staff were praised in the re­port for be­ing “highly mo­ti­vated and en­thu­si­as­tic” and “com­mit­ted to en­sur­ing each per­son had a good qual­ity of life”.

Jen­nifer Simp­son, home ad­min­is­tra­tor, said: “We were striv­ing for out­stand­ing be­cause we want to be at the top of our game.”

Dot­ted around the walls of Nun­thorpe Oaks are quo­ta­tions such as: “You don’t live in our work­place, we work in your home.”

And it feels more like a ho­tel than a nurs­ing home. Guests can choose from one of the fa­cil­ity’s two din­ing halls, which are repli­cate restau­rants and even of­fer ta­ble ser­vice.

If some­one wants a dish not on the menu, which is dif­fer­ent each day, the kitchen staff will cook it for them.

Bingo, bowls, flower ar­rang­ing and quizzes are all reg­u­lar ac­tiv­i­ties which take place in the spa­cious “Gar­den Room”.

The room looks out on to Nun­thorpe Oaks’ se­cluded gar­den.

Ev­ery Thurs­day, fe­male mem­bers queue up to have their hair done at the home’s own sa­lon.

There are 53 staff mem­bers, 54 res­i­dents and a lengthy wait­ing list.

The home cares for peo­ple rang­ing from those in their late 50s to those who al­ready have their tele­gram from the Queen.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.