Home that puts ‘care’ at its heart
BETTY Yolland will be 92 next week, and is registered blind.
But thanks to the outstanding care she receives in her nursing home of two-and-a-half years, Betty can still socialise with her fellow residents and even enjoys a game of bingo.
Nunthorpe Oaks Care Home, on Guisborough Road, Middlesbrough, recently received the highest rating possible from care watchdog, the Care Quality Commission.
And Betty believes the “outstanding” rating is very much deserved. She said: “I’ve been in four care homes and they’ve all been good.
“When I came in here, I can’t explain it, I felt like I was coming home. It feels so homely, they really do care. All the time I’ve been here I say to them ‘I don’t know where you get your patience from!’ They are so caring and that’s the important part.”
The report deemed Nunthorpe Oaks to be “outstanding” in the categories caring, responsive and well-led.
It was reported to be “good” in the safe and effective categories, which results in an overall “outstanding” rating. Staff were praised in the report for being “highly motivated and enthusiastic” and “committed to ensuring each person had a good quality of life”.
Jennifer Simpson, home administrator, said: “We were striving for outstanding because we want to be at the top of our game.”
Dotted around the walls of Nunthorpe Oaks are quotations such as: “You don’t live in our workplace, we work in your home.”
And it feels more like a hotel than a nursing home. Guests can choose from one of the facility’s two dining halls, which are replicate restaurants and even offer table service.
If someone wants a dish not on the menu, which is different each day, the kitchen staff will cook it for them.
Bingo, bowls, flower arranging and quizzes are all regular activities which take place in the spacious “Garden Room”.
The room looks out on to Nunthorpe Oaks’ secluded garden.
Every Thursday, female members queue up to have their hair done at the home’s own salon.
There are 53 staff members, 54 residents and a lengthy waiting list.
The home cares for people ranging from those in their late 50s to those who already have their telegram from the Queen.