In­no­va­tive sys­tem to im­prove pa­tient care

Middleton Guardian - - MODEL SEARCH - HE­LEN JOHN­SON

PA­TIENTS in Mid­dle­ton with a wide range of com­plaints are ben­e­fit­ting from new and in­no­va­tive ways of re­ceiv­ing care.

Care is be­ing fully in­te­grated for the first time by a part­ner­ship of providers, over­see­ing the pa­tient’s ‘jour­ney’ from their GP and other health­care pro­fes­sional, for their ini­tial as­sess­ment, tests and then on for any re­quired treat­ment.

Health bosses say the sys­tem is in­tended to speed up ac­cess to the right ser­vices, avoid de­lays and make it eas­ier for or­gan­i­sa­tions to have an over­view of pa­tients’ care.

The in­te­grated way of work­ing has been com­mis­sioned by NHS Hey­wood, Mid­dle­ton and Rochdale Clin­i­cal Com­mis­sion­ing Group (CCG) for a num­ber of spe­cial­i­ties – gas­troen­terol­ogy (ex­clud­ing ob­stet­rics and cer­vi­cal screen­ing), ear nose and throat (ENT), gy­nae­col­ogy, or­thopaedics and urol­ogy.

A sec­ond stage later in the sum­mer will in­tro­duce a stream­lined pathway for mus­culo-skele­tal ser­vices (MSK), which will al­low pa­tients with con­di­tions of the mus­cles, bones and joints to see the ser­vice they need more ef­fi­ciently.

The ini­tial five-year con­tract has a value of £22m per an­num, so a full con­tract value of £110m is with the Pen­nine Acute Hos­pi­tals NHS Trust, InHealth, BMI High­field Hos­pi­tal and GP Care Ser­vices Ltd.

Some of the ben­e­fits for pa­tients are a quicker turn­around of their re­fer­ral from the GP to treat­ment.

All re­fer­rals are man­aged us­ing a sin­gle point of ac­cess that over­sees as­sess­ment, di­ag­no­sis and pa­tient con­sul­ta­tion, where ne­c­es­sary in one ap­point­ment.

When a pa­tient at­tends the ser­vice the most clin­i­cally ap­pro­pri­ate health­care provider will see them.

The work­force across the health­care providers in­clude clin­i­cal leads, con­sul­tants, nurse en­do­scopists, ra­dio­g­ra­pher’s reg­is­tered nurses, health­care as­sis­tants and di­eti­cians.

All of the in­te­grated ser­vices are pa­tient cen­tred and aimed at im­prov­ing the pa­tient ex­pe­ri­ence with week­end, early morn­ing and evening ap­point­ments avail­able wher­ever pos­si­ble.

It is hoped the sys­tem will re­duce fol­low-up out­pa­tient ap­point­ments and mean a re­duc­tion in du­pli­ca­tion of test and pro­ce­dures.

Car­di­nal Lan­g­ley head­teacher Andy Brid­son

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