Your hospice: a patient’s perspective
THE end of August was an incredibly difficult time for our beloved hospice as we were thrust in to the media spotlight following the publication of the CQC’s Inspection report, which rated us as Inadequate.
We have received so many very touching messages and letters of support from our community, and particularly from families who currently have loved ones being cared for at the hospice.
Several of them even offered to be interviewed by the media to give their views on our care and we are incredibly grateful to them for their support.
We’d also like to take this opportunity to thank our patients and their families, our staff, volunteers and supporters for the kindness they have shown us in recent weeks.
We even received the following letter from one of our patients in reaction to the CQC’s report and he has kindly given us his permission to publish it below.
I would also like to reassure everyone that the hospice is already providing a more professional, safer service than ever before.
One which is as compassionate and caring as people have come to expect.
Thanks to all our community for their love and support George Foster, Chair of Trustees St. Joseph’s Hospice – a patient’s perspective
“I have been a resident at St. Joseph’s Hospice since October 2016, after a long period in hospital and 12 brain surgeries. “I am 43 years old. “I am writing this statement in relation to the bad press that the hospice has received over the last few days.
“The duty of care, from nurses, carers and the catering staff, is of a very high standard.
“I am treated with dignity and respect at all times.
“The staff take a personal interest in my life and of my family and are always friendly and approachable to
The beautiful surroundings at St Joseph’s Hospice myself, my wife and teenage children.
“The food is freshly cooked on site and I am always given an option for each meal and the catering staff are always happy to cook something different if I don’t like what’s on the menu.
“The cleanliness of the unit is excellent.
“I have fresh towels every day and the bedding is changed regularly.
“The unit, as a whole, always smells clean and fresh.
“I have nothing but positive experiences while being at St. Joseph’s Hospice.
“My family chose this hospice as other places didn’t seem as welcoming and caring.
“I feel comfortable and well cared for here.
“I do not agree the CQC report gives a true reflection of how amazing St. Joseph’s Hospice is.”
For further information about supporting the hospice, please contact the fundraising team on 0151 932 6044 or email firstname.lastname@example.org.
For up to date news and information, please follow @JospiceUK on Twitter and Facebook.