Your hos­pice: a pa­tient’s per­spec­tive

Midweek Visiter - - St Joseph’s Hospice -

THE end of Au­gust was an in­cred­i­bly dif­fi­cult time for our beloved hos­pice as we were thrust in to the me­dia spot­light fol­low­ing the pub­li­ca­tion of the CQC’s In­spec­tion re­port, which rated us as In­ad­e­quate.

We have re­ceived so many very touch­ing mes­sages and let­ters of sup­port from our com­mu­nity, and par­tic­u­larly from fam­i­lies who cur­rently have loved ones be­ing cared for at the hos­pice.

Sev­eral of them even of­fered to be in­ter­viewed by the me­dia to give their views on our care and we are in­cred­i­bly grate­ful to them for their sup­port.

We’d also like to take this op­por­tu­nity to thank our pa­tients and their fam­i­lies, our staff, vol­un­teers and sup­port­ers for the kind­ness they have shown us in re­cent weeks.

We even re­ceived the fol­low­ing let­ter from one of our pa­tients in re­ac­tion to the CQC’s re­port and he has kindly given us his per­mis­sion to pub­lish it be­low.

I would also like to re­as­sure ev­ery­one that the hos­pice is al­ready pro­vid­ing a more pro­fes­sional, safer ser­vice than ever be­fore.

One which is as com­pas­sion­ate and car­ing as peo­ple have come to ex­pect.

Thanks to all our com­mu­nity for their love and sup­port Ge­orge Fos­ter, Chair of Trustees St. Joseph’s Hos­pice – a pa­tient’s per­spec­tive

“I have been a res­i­dent at St. Joseph’s Hos­pice since Oc­to­ber 2016, af­ter a long pe­riod in hos­pi­tal and 12 brain surg­eries. “I am 43 years old. “I am writ­ing this state­ment in re­la­tion to the bad press that the hos­pice has re­ceived over the last few days.

“The duty of care, from nurses, car­ers and the cater­ing staff, is of a very high stan­dard.

“I am treated with dig­nity and re­spect at all times.

“The staff take a per­sonal in­ter­est in my life and of my fam­ily and are al­ways friendly and ap­proach­able to

The beau­ti­ful sur­round­ings at St Joseph’s Hos­pice my­self, my wife and teenage chil­dren.

“The food is freshly cooked on site and I am al­ways given an op­tion for each meal and the cater­ing staff are al­ways happy to cook some­thing dif­fer­ent if I don’t like what’s on the menu.

“The clean­li­ness of the unit is ex­cel­lent.

“I have fresh tow­els every day and the bed­ding is changed reg­u­larly.

“The unit, as a whole, al­ways smells clean and fresh.

“I have noth­ing but pos­i­tive ex­pe­ri­ences while be­ing at St. Joseph’s Hos­pice.

“My fam­ily chose this hos­pice as other places didn’t seem as wel­com­ing and car­ing.

“I feel com­fort­able and well cared for here.

“I do not agree the CQC re­port gives a true re­flec­tion of how amaz­ing St. Joseph’s Hos­pice is.”

For fur­ther in­for­ma­tion about sup­port­ing the hos­pice, please con­tact the fundrais­ing team on 0151 932 6044 or email events@jospice.org.uk.

For up to date news and in­for­ma­tion, please fol­low @JospiceUK on Twit­ter and Face­book.

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