Promise of rail payout for regular travellers
NORTHERN will be introducing an additional compensation scheme for those passengers who travelled three or more days a week in April, May or June this year but who did not have a season ticket.
The new scheme was announced by Transport for the North.
This additional scheme – which will be available to those customers from next Tuesday (October 9) – will provide compensation for disrupted rail services between April 1 and June 30.
Mark Powles, commercial director at Northern, said: “We are truly sorry for the inconvenience caused to our customers by the disruption to their rail services earlier this year.
“We already have a compensation scheme in place for our season ticket holders, now, in partnership with Transport for the North, we will be introducing a further scheme for regular travellers.”
To be eligible to claim, there are several requirements:
You travelled during period April/ May/June 2018
You travelled three or more days a week on your chosen route You travelled on eligible routes You were not a season ticket holder during that period
You can show evidence of having travelled during that period.
This new scheme follows the same approach as the existing Season Ticket Compensation Scheme.
There will be two different types of compensation, depending on whether journeys were taken on “Level 1” or “Level 2” routes:
Level 1 = minimum of 12 days travelled in the period (above), up to a maximum of 20
Level 2 = minimum of 3 days travelled in the period (above), up to a maximum of 5
Customers will be asked to provide evidence that they travelled three or more days per week during the eligible period of April/May/June 2018.
For those customers who made different journeys, a predominant route will need to be chosen, to allow Northern to calculate the appropriate amount compensation due.
The evidence must be within a consecutive 28 day period for Level 1 and a consecutive seven day period for Level 2. For more information about the scheme, go to www.northernrailway. co.uk
In addition to these two special schemes for season ticket holders and regular travellers, customers are also reminded about the Delay Repay scheme.
Delay Repay provides compensation for customers who are delayed by 30 minutes or longer on their journey.
This scheme will be improved by December to compensate Northern customers who experience delays in excess of 15 minutes.
Passengers with no season tickets may now receive compensaton from Northern