Renthal issues Clip-on recall
Renthal has issued a product recall on two models of its handlebar clamps.
Nothing that worrying in this, product recalls happen all the time with various companies (although this is the first time that we can think of where Renthal has been involved), but what’s impressed us is the amount of effort Renthal has gone to in order to ensure that its customers are looked after.
So, here’s the information that you need to know. Renthal has identified a potential for ‘Stress Corrosion Cracking’ (SCC) in two models (the Gen 1 and Gen 2 versions) of its Clip-on handlebars. In total, Renthal has received 22 reports of cracking with no injuries reported. And so far there are 20,000 clamps that have been sold. Yep, 20,000. That’s not a lot of cracks found in what is a load of handlebar clamps.
The latest generation of Clip-on clamps are made from a different grade of material which, Renthal says, offers superior resistance to SCC and means that the clamps exceed Renthal’s new generation of tests and requirements. If you’ve got one of the Gen 1 or Gen 2 handlebar clamps then Renthal wants to replace them for you, completely free of charge (the company will send you a new handlebar set, complete with grips). Getting the new clamps couldn’t be easier.
Here’s what you do: go to the dedicated web page which Renthal has made; there you’ll find all the customer information on identifying the relevant specific products, a comprehensive FAQ page and crucial information on returning the handlebars – which you can do free of charge, naturally.
The full recall area can be found online by visiting www.renthal.com/clipon-return.
Rees Williams, Renthal commercial director, said: “We are committed to informing as many of our customers as possible of this recall, while making it as easy as possible for them to return and receive new products. Renthal has a strong reputation for high quality and customer service, two attributes we feel are in line with this self-instigated recall.”