Ren­thal is­sues Clip-on re­call

Ren­thal has is­sued a prod­uct re­call on two mod­els of its han­dle­bar clamps.

Motorcycle Monthly - - News -

Noth­ing that wor­ry­ing in this, prod­uct re­calls hap­pen all the time with var­i­ous com­pa­nies (al­though this is the first time that we can think of where Ren­thal has been in­volved), but what’s im­pressed us is the amount of ef­fort Ren­thal has gone to in or­der to en­sure that its cus­tomers are looked af­ter.

So, here’s the in­for­ma­tion that you need to know. Ren­thal has iden­ti­fied a po­ten­tial for ‘Stress Cor­ro­sion Crack­ing’ (SCC) in two mod­els (the Gen 1 and Gen 2 ver­sions) of its Clip-on han­dle­bars. In to­tal, Ren­thal has re­ceived 22 re­ports of crack­ing with no in­juries re­ported. And so far there are 20,000 clamps that have been sold. Yep, 20,000. That’s not a lot of cracks found in what is a load of han­dle­bar clamps.

The lat­est gen­er­a­tion of Clip-on clamps are made from a dif­fer­ent grade of ma­te­rial which, Ren­thal says, of­fers su­pe­rior re­sis­tance to SCC and means that the clamps ex­ceed Ren­thal’s new gen­er­a­tion of tests and re­quire­ments. If you’ve got one of the Gen 1 or Gen 2 han­dle­bar clamps then Ren­thal wants to re­place them for you, com­pletely free of charge (the com­pany will send you a new han­dle­bar set, com­plete with grips). Get­ting the new clamps couldn’t be eas­ier.

Here’s what you do: go to the ded­i­cated web page which Ren­thal has made; there you’ll find all the cus­tomer in­for­ma­tion on iden­ti­fy­ing the rel­e­vant spe­cific prod­ucts, a com­pre­hen­sive FAQ page and cru­cial in­for­ma­tion on re­turn­ing the han­dle­bars – which you can do free of charge, nat­u­rally.

The full re­call area can be found on­line by vis­it­ing­­turn.

Rees Williams, Ren­thal com­mer­cial di­rec­tor, said: “We are com­mit­ted to in­form­ing as many of our cus­tomers as pos­si­ble of this re­call, while mak­ing it as easy as pos­si­ble for them to re­turn and re­ceive new prod­ucts. Ren­thal has a strong rep­u­ta­tion for high qual­ity and cus­tomer ser­vice, two at­tributes we feel are in line with this self-in­sti­gated re­call.”

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.