Your legal questions
Can I claim some cash to pay for painful whiplash? Q ‘You can always change law firms and get a more pro-active one’
A month ago I was hit in the side when a car skidded into me. Fortunately I didn’t break anything, but after the first week I have developed incredibly painful whiplash in my neck. The compensation company my insurer directed me to hasn’t contacted me for three weeks and when I chase them no-one knows what’s going on. I would like my neck sorted but I can’t afford physio and I am told the NHS waiting list is ridiculous. How can I get this treatment? Sean Burke, Leicester
It is quite normal for whiplash symptoms to develop some time after the accident (usually within 48 hours, but sometimes more) and the symptoms, as you have found out, can be very painful and debilitating. Liability would appear to rest with the other driver so you should recover the cost of treatment although I don’t have all the facts.
It is very poor that you have not heard anything from your legal firm for three weeks. Early intervention by way of physiotherapy can do wonders for whiplash and you should be seen as soon as possible. A law firm can arrange this at no cost to you in circumstances where the claim is going to be accepted by the third party insurer and yours should have done so.
You can always change law firms and get a more pro-active one. Presumably your bike is in need of repair too and your kit may be damaged. You will be able to claim for your financial losses (including private medical treatment) in addition to claiming damages for your injuries. Any decent firm will act for you on a no-win, no-fee basis.