Can I claim Q for part lost in tran­sit?

Motorcycle News (UK) - - Garage -

I re­cently sent my rear wheel to be re­fur­bished. It was hand de­liv­ered to a wheel straight­en­ing com­pany to re­move the sprocket car­rier. This they did and then boxed up the wheel, which was col­lected by a sep­a­rate wheel paint­ing com­pany. The com­pany had a courier col­lect the wheel and re­painted it, be­fore re­turn­ing it to me by courier. I opened the box and im­me­di­ately no­ticed the sprocket car­rier was miss­ing. The first firm as­sured me that they placed it with the wheel. The sec­ond state that they did not re­ceive it with the wheel and as­sumed I didn’t want it painted. Both com­pa­nies have searched their premises and en­quired with the courier, but to no avail. What can I do? The £1200 wheels are use­less with­out the car­rier.

PW, by email

A This will de­pend on who in­structed the wheel paint­ing com­pany. If it was the wheel straight­en­ing com­pany, then they are re­spon­si­ble for the miss­ing part. If you ar­ranged it, it is more dif­fi­cult and you will have to con­sider su­ing both. They will likely both deny it was them. That could lead to a court say­ing you have not shown, on the bal­ance of prob­a­bil­i­ties, ei­ther one was li­able for your loss. You say the wheelset is use­less with­out the sprocket car­rier but I won­der whether it is still worth some­thing. If so, you have to deduct the resid­ual value from the £1200 and that is your loss. Be­cause of the value of the claim, re­cov­ery of le­gal costs will be strictly lim­ited.

‘A court could say that nei­ther firm is re­spon­si­ble for your loss’

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