News Club apologises to lifelong City fan after coffee flask incident
AN apology has been made to a lifelong season ticket holder at Coventry City Football Club who was refused entry to a match because of a coffee flask.
Maureen Tizick was refused entry to the Carlisle match on Tuesday evening by three stewards because she had a coffee flask with her.
She told the Telegraph she felt intimidated by the stewards as they tried to stop her from entering the turnstiles.
But now the club have apologised to her and after speaking with their safety officer, they have confirmed it will be investigated.
In a message to Maureen, they said: “We would like to apologise for upset and inconvenience which was caused to you on Tuesday night.
“I have spoken to our safety officer. He has not received a report about this incident, but will investigate this.
“To clarify, this should not have been the case. This is not a safety issue, and supporters are able to bring coffee in a flask if they wish to.
“Stewards are encouraged to take a ‘common sense’ approach to these situations when they occur, and we will be reiterating this to them.”
In addition to the apology, the club have offered her and a guest a day in the premium lounge as our guest.
They said: “Once again we would like to apologise to you, and offer you and a guest a day in the premium lounge as our guest.
“You will have padded seating, lounge access, pre and post match player interviews and free programme/teamsheet.
“This would be a game of your choice.”
Maureen said she is happy with the response and will continue to support the team as she has done the last several decades.
She said: “The club has now responded satisfactorily, so they seem to accept some responsibility, and I am happy to leave it at that.
“My original question was could I take a flask of coffee into games, and this has been answered, so I will continue my support of the team, and for one match from the comfort of an executive box.”