News Hol­i­day Horror

Nuneaton Telegraph - - FRONT PAGE -

A GRAND­MOTHER has spo­ken of her dis­gust af­ter a hol­i­day from hell at a pop­u­lar hol­i­day park in North Wales.

Chris­tine Sepahi took her five-yearold grand­daugh­ter to Pon­tins in Prestatyn last month, but their week long stay was cut short af­ter just a day – be­cause the con­di­tions were un­bear­able, she claimed.

But the fam­ily al­most avoided their night­mare com­pletely, with one fam­ily member re­fus­ing to travel.

Hav­ing seen sev­eral tales of woe on re­view site Trip Ad­vi­sor, Chris­tine’s daugh­ter re­fused to go on the hol­i­day, leav­ing Chris­tine and her grand­daugh­ter to go alone, with the stay booked for Au­gust 20-24.

First im­pres­sions – “I couldn’t be­lieve my eyes”Upon ar­rival at Pon­tins Prestatyn, which first opened its doors in 1939, Chris­tine was given her bed linen when she checked in.

Chris­tine said: “We were given room 373 in block 39, and when I first opened the door, the smell just hit me. It was a pun­gent smell, a mix of sweat and dirt. I couldn’t be­lieve my eyes. There was thick black gunge on the skirt­ing boards, crumbs and dirt ev­ery­where, and even holes in the chairs. When I walked in, the floor was sticky, like you might ex­pect in a pub.”

The more Chris­tine looked around, the more she found. And it wasn’t pleas­ant. Mov­ing fur­ther into the apart­ment, their hol­i­day was turn­ing into a night­mare be­fore Chris­tine’s eyes.

“In the bed­room, the du­vets had been left in lumps, and you could ac­tu­ally see the springs through the mat­tress. The bath­room was even worse. There were brown stains on the wall, black hairs on the toi­let – it clearly hadn’t been cleaned very well, if at all. “There were even used tis­sues left dis­carded on the floor.” In­side a chest of draw­ers, Chris­tine would make one fi­nal, grim dis­cov­ery, which would prove to be the fi­nal straw. “In­side the top draw there was clear vomit stains, and the smell was over­pow­er­ing. The next draw down had some ce­real dis­carded in it, and this smelt just as bad – I’m not sure if any vomit had ran down, but I don’t know if any at­tempt had been made to clean it. “I wasn’t about the open the fi­nal draw to find out what was in there.” Hav­ing de­cided that their room was not fit for pur­pose, Chris­tine marched her grand­daugh­ter back to re­cep­tion, where they were met with 20 or so other groups of peo­ple – all with sim­i­lar com­plaints. Ac­cord­ing to Chris­tine, staff on re­cep­tion of­fered their apolo­gies, but weren’t able to offer any more than that – and were not minded to com­pen­sate them.

She said: “I couldn’t stay in that room, I wouldn’t even put a farm­yard pig in that room.

“I booked else­where, at what I thought was a place called Prestatyn Ho­tel, but in my haste, I didn’t no­tice it was ac­tu­ally the Prestatyn Hos­tel. But do you know what, it was a palace in com­par­i­son.

“When I booked the hol­i­day through Sun Hol­i­days, I was ad­vised to take out in­sur­ance with Global Travel, but when I called them, they told me that they have had noth­ing to do with Pon­tins since 2014.

“In total I spent £197. That was £148 to the Sun, and £52 to Pon­tins for an up­grade. On top of that, I paid £185 bed and break­fast at the hos­tel.

“I’m hon­estly sur­prised that it hasn’t been de­mol­ished.

“What I’d say is, you have to be­lieve what you see on Trip Ad­vi­sor.”

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