News Holiday Horror
A GRANDMOTHER has spoken of her disgust after a holiday from hell at a popular holiday park in North Wales.
Christine Sepahi took her five-yearold granddaughter to Pontins in Prestatyn last month, but their week long stay was cut short after just a day – because the conditions were unbearable, she claimed.
But the family almost avoided their nightmare completely, with one family member refusing to travel.
Having seen several tales of woe on review site Trip Advisor, Christine’s daughter refused to go on the holiday, leaving Christine and her granddaughter to go alone, with the stay booked for August 20-24.
First impressions – “I couldn’t believe my eyes”Upon arrival at Pontins Prestatyn, which first opened its doors in 1939, Christine was given her bed linen when she checked in.
Christine said: “We were given room 373 in block 39, and when I first opened the door, the smell just hit me. It was a pungent smell, a mix of sweat and dirt. I couldn’t believe my eyes. There was thick black gunge on the skirting boards, crumbs and dirt everywhere, and even holes in the chairs. When I walked in, the floor was sticky, like you might expect in a pub.”
The more Christine looked around, the more she found. And it wasn’t pleasant. Moving further into the apartment, their holiday was turning into a nightmare before Christine’s eyes.
“In the bedroom, the duvets had been left in lumps, and you could actually see the springs through the mattress. The bathroom was even worse. There were brown stains on the wall, black hairs on the toilet – it clearly hadn’t been cleaned very well, if at all. “There were even used tissues left discarded on the floor.” Inside a chest of drawers, Christine would make one final, grim discovery, which would prove to be the final straw. “Inside the top draw there was clear vomit stains, and the smell was overpowering. The next draw down had some cereal discarded in it, and this smelt just as bad – I’m not sure if any vomit had ran down, but I don’t know if any attempt had been made to clean it. “I wasn’t about the open the final draw to find out what was in there.” Having decided that their room was not fit for purpose, Christine marched her granddaughter back to reception, where they were met with 20 or so other groups of people – all with similar complaints. According to Christine, staff on reception offered their apologies, but weren’t able to offer any more than that – and were not minded to compensate them.
She said: “I couldn’t stay in that room, I wouldn’t even put a farmyard pig in that room.
“I booked elsewhere, at what I thought was a place called Prestatyn Hotel, but in my haste, I didn’t notice it was actually the Prestatyn Hostel. But do you know what, it was a palace in comparison.
“When I booked the holiday through Sun Holidays, I was advised to take out insurance with Global Travel, but when I called them, they told me that they have had nothing to do with Pontins since 2014.
“In total I spent £197. That was £148 to the Sun, and £52 to Pontins for an upgrade. On top of that, I paid £185 bed and breakfast at the hostel.
“I’m honestly surprised that it hasn’t been demolished.
“What I’d say is, you have to believe what you see on Trip Advisor.”