Fo­cus on: Rocky Moun­taineer

Rocky Moun­taineer is rolling out new Goldleaf car­riages, de­signed to en­hance the on­board ex­pe­ri­ence for both pas­sen­gers and staff. Ben­jamin Coren dis­cov­ers more

Onboard Hospitality - - Inside This Issue -

Rocky Moun­taineer in­vited its part­ners out to Stadler’s fac­tory in Ber­lin to show­case in­no­va­tions be­ing made for its lat­est Goldleaf dome coaches.

Ten new be­spoke bi-level coaches are be­ing man­u­fac­tured for the Cana­dian rail op­er­a­tor's fleet, with new de­liv­er­ies ex­pected to com­mence in 2018.

The on­board en­hance­ments may not nec­es­sar­ily be ob­vi­ous to pas­sen­ger but are de­signed to en­able staff to pro­vide a more con­sis­tent on­board ex­pe­ri­ence. They in­clude more ef­fi­cient toi­lets and dish­wash­ers, bet­ter ovens that can steam and con­trol mois­ture, en­hanced air con­di­tion­ing and elec­tri­cally dark­en­ing panoramic win­dows on the up­per decks con­trolled by staff.

The tech­ni­cal up­grades aim to en­hance the jour­ney for both pas­sen­gers and staff on­board, en­abling crew to spend more time fo­cused on pro­vid­ing a qual­ity ex­pe­ri­ence for cus­tomers.

Rocky Moun­taineer is one of the first com­pa­nies to add win­dow tint­ing, pre­vi­ously seen on air­craft, to trains. It will be tri­alled on the new car­riages and rolled out on older car­riages if suc­cess­ful.

Scott Dearin, direc­tor as­set de­vel­op­ment for Rocky Moun­taineer, said: “Our goal is to en­sure we of­fer a con­sis­tent ser­vice across the en­tire fleet. The lay­out of the new car­riages is the same but there is more mod­ern tech­nol­ogy on­board.

For ex­am­ple, Stadler de­signed a new wa­ter sys­tem from scratch which is more ef­fi­cient, uses less wa­ter and is more re­li­able.”

The new car­riages will be added to the ser­vice (as op­posed to re­plac­ing cur­rent ones) bring­ing the to­tal num­ber of Goldleaf ser­vice car­riages up to 26.

The car­riages are man­u­fac­tured in Ber­lin, and the fac­tory op­er­ates as an assem­bly line. The glass comes from France and the trucks are built in Switzer­land. The car­riages are then shipped to Ta­coma in the U.S. where a spe­cial train trans­ports them to Canada.

When the car­riages are shipped, they are car­ried in cli­mate-con­trolled con­tain­ers to pro­tect them from the sea el­e­ments.

The test­ing process for the new car­riages takes around three months. Dearin added: “Trains go to Dres­den where they are tested to en­sure they meet the re­quire­ments of the U.S. cer­ti­fi­ca­tion process. We have to meet Cana­dian and Amer­i­can re­quire­ments along with the re­quire­ments of the rail­ways we op­er­ate on.” Stadler and Rocky Moun­taineer have been work­ing very closely for the last three years to meet and ex­ceed these re­quire­ments.

All the new coaches are ex­pected to be in ser­vice by 2020, hugely in­creas­ing Goldleaf ser­vice ca­pac­ity.

Our goal is to en­sure we of­fer a con­sis­tent ser­vice across our

en­tire the fleet

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