The first hur­rah

Onboard Hospitality - - Wtce Preview -

Kick­ing off the in­dus­try's big­gest and most im­por­tant event - the Pas­sen­ger Ex­pe­ri­ence Week - this one day con­fer­ence and net­work­ing party breaks the ice ahead of AIX, WTCE and the new Pas­sen­ger Tech­nol­ogy So­lu­tions show. On Mon­day April 9, in­dus­try in­flu­encers will gather to de­fine the fu­ture of the pas­sen­ger ex­pe­ri­ence.

The event brings to­gether senior strate­gists from air­lines, rail and across the in­dus­try sup­ply chain - from air­framers to de­sign­ers of the on­board en­vi­ron­ment, help­ing them to holis­ti­cally ex­plore the lat­est pas­sen­ger ex­pe­ri­ence think­ing.

The day opens with a ple­nary ses­sion which will con­sider the con­ver­gence of next-gen­er­a­tion trans­port so­lu­tions – space, su­per­sonic, elec­tric air travel, op­tion­ally-pi­loted air taxis, driver­less cars and ul­tra-high speed rail to name a few – and how ad­dress­ing these fron­tiers will also drive main­stream on­board in­no­va­tion.

Fol­low­ing this the packed pro­gramme is split into three streams to al­low del­e­gates to fo­cus on key ways to im­prove the pas­sen­ger ex­pe­ri­ence: con­ver­gence and mo­bil­ity; sus­tain­abil­ity and flex­i­bil­ity; and per­son­al­is­ing the jour­ney.

In the con­ver­gence and mo­bil­ity stream speak­ers like Lu­ciana Ribeiro Mon­teiro from Em­braer and Kaj Pyy­htiä from MaaS Global will con­sider cross-pol­li­na­tion of ideas across travel modes and seam­less ur­ban mo­bil­ity.

The sus­tain­abil­ity and flex­i­bil­ity stream in­cludes a ses­sion lead by An­drew Barker of Air New Zealand and Ja­son Li from LSG Group, who will ask: can sus­tain­abil­ity be de­signed into cabin in­te­ri­ors, prod­ucts and cus­tomer ser­vices?

Speak­ers from gate­group, SITAONAIR, Lufthansa, Cathay Pa­cific and GuestLogix will look at how to im­prove pas­sen­ger sat­is­fac­tion and en­gage­ment in the per­son­al­is­ing the jour­ney stream, with a fo­cus on how con­nec­tiv­ity and datadriven tech­nolo­gies can help. pas­sen­ger­ex­pe­ri­ence­con­fer­

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