Compensation offered to customers
84,000 Southern passengers are to be repaid the equivalent of a month’s travel to compensate for disruption.
Annual season ticket holders can claim a refund for four weeks of travel against their 2016 tickets, to be paid directly into their bank accounts or claimed as vouchers. For passengers with a Brighton to London annual season ticket, this represents a £371 refund.
The one-off compensation payment is in addition to the improved ‘Delay Repay 15’ scheme, which began on Govia Thameslink Railway services from December 11.
This enables passengers to claim a refund if services run more than 15 minutes late. They can recover 25% of the cost of a single fare for delays of between 15 and 29 minutes. Previously passengers were only entitled to a refund when journeys were more than 30 minutes late.
The system will later be rolled out across the network, starting in 2017 with the next South West Trains, West Midlands and South Eastern franchises.