Com­pen­sa­tion of­fered to cus­tomers

Rail (UK) - - Network News -

84,000 South­ern pas­sen­gers are to be re­paid the equiv­a­lent of a month’s travel to com­pen­sate for dis­rup­tion.

An­nual sea­son ticket hold­ers can claim a re­fund for four weeks of travel against their 2016 tick­ets, to be paid di­rectly into their bank ac­counts or claimed as vouch­ers. For pas­sen­gers with a Brighton to Lon­don an­nual sea­son ticket, this rep­re­sents a £371 re­fund.

The one-off com­pen­sa­tion pay­ment is in ad­di­tion to the im­proved ‘De­lay Re­pay 15’ scheme, which be­gan on Govia Thames­link Rail­way ser­vices from De­cem­ber 11.

This en­ables pas­sen­gers to claim a re­fund if ser­vices run more than 15 min­utes late. They can re­cover 25% of the cost of a sin­gle fare for de­lays of be­tween 15 and 29 min­utes. Pre­vi­ously pas­sen­gers were only en­ti­tled to a re­fund when jour­neys were more than 30 min­utes late.

The sys­tem will later be rolled out across the net­work, start­ing in 2017 with the next South West Trains, West Mid­lands and South East­ern fran­chises.

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