May: com­pen­sa­tion schemes un­der scru­tiny

Rail (UK) - - Network News -

The best way to en­sure train op­er­a­tors do not profit from un­claimed com­pen­sa­tion is for pas­sen­gers to claim the com­pen­sa­tion to which they are en­ti­tled, Prime Min­is­ter Theresa May said in re­sponse to Huw Mer­ri­man (Con­ser­va­tive, Bex­hill and Bat­tle) dur­ing Prime Min­is­ter’s Ques­tion Time on March 22.

Mer­ri­man had asked: “The com­pen­sa­tion paid by Network Rail to train op­er­a­tors for de­lays far ex­ceeds the amounts that the pas­sen­gers who ex­pe­ri­ence the de­lays are claim­ing, be­cause the ticket re­fund process can be cum­ber­some. Will the Prime Min­is­ter in­sist that train op­er­a­tors ring fence that money, and spend it on au­to­mated smart tick­et­ing so that cus­tomers can tap on and tap off their train, and re­ceive money in their bank ac­counts for the de­lays that they have been caused?”

May added: “The De­part­ment for Trans­port is look­ing at how we can en­sure that we pub­li­cise com­pen­sa­tion schemes and make claims eas­ier. We are rolling out im­proved De­lay Re­pay com­pen­sa­tion to al­low pas­sen­gers to claim af­ter a de­lay of just 15 min­utes. The De­part­ment is con­tin­u­ing to look at this is­sue, and I am sure it will pick up the points that my hon. Friend has raised.”

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