May: compensation schemes under scrutiny
The best way to ensure train operators do not profit from unclaimed compensation is for passengers to claim the compensation to which they are entitled, Prime Minister Theresa May said in response to Huw Merriman (Conservative, Bexhill and Battle) during Prime Minister’s Question Time on March 22.
Merriman had asked: “The compensation paid by Network Rail to train operators for delays far exceeds the amounts that the passengers who experience the delays are claiming, because the ticket refund process can be cumbersome. Will the Prime Minister insist that train operators ring fence that money, and spend it on automated smart ticketing so that customers can tap on and tap off their train, and receive money in their bank accounts for the delays that they have been caused?”
May added: “The Department for Transport is looking at how we can ensure that we publicise compensation schemes and make claims easier. We are rolling out improved Delay Repay compensation to allow passengers to claim after a delay of just 15 minutes. The Department is continuing to look at this issue, and I am sure it will pick up the points that my hon. Friend has raised.”