GTR: “Passenger assistance unchanged”
Govia Thameslink Railway (GTR) has told the Department for Transport (DfT) that passengers do not need to book assistance when travelling.
Transport spokesman Lord Ahmad, replying to a Lords Written Question by Baroness Randerson (Liberal Democrats), said: “GTR only recommend this to ensure they have staff prepared with ramps, or that alternative travel is in place if a station is not accessible.”
He was answering Randerson’s question regarding whether Government had been: “officially informed by Southern Rail that they have withdrawn ‘turn up and go’ access for disabled passengers from 33 stations; and if so, whether they intend to intervene to ensure that this service is restored?”
Ahmad added: “We take the issue of accessibility on our railways extremely seriously. It is vital that all passengers, including disabled passengers, are able to use public transport and we look to train operators to make reasonable adjustments to facilitate unbooked assistance.”