TF calls for better communication
Transport Focus is calling on the rail industry to provide better information to passengers about disruptive engineering works.
The watchdog says the railway should tell passengers why work is happening, provide them with accurate, timely and reliable information at least 12 weeks in advance, and help them with journey options.
Network Rail, Southeastern and Govia Thameslink Railway have signed up to a working group, to be chaired by TF, to tackle issues highlighted in recent research that the passenger watchdog has undertaken.
TF Chief Executive Anthony Smith said: “Passengers tell us that they will tolerate a certain level of disruption knowing it helps keep the railway running in the long term. But they expect to be kept well-informed and helped to make alternative plans where needed.”