TF calls for bet­ter com­mu­ni­ca­tion

Rail (UK) - - News -

Trans­port Fo­cus is call­ing on the rail in­dus­try to pro­vide bet­ter in­for­ma­tion to pas­sen­gers about dis­rup­tive en­gi­neer­ing works.

The watch­dog says the rail­way should tell pas­sen­gers why work is hap­pen­ing, pro­vide them with ac­cu­rate, timely and reli­able in­for­ma­tion at least 12 weeks in ad­vance, and help them with jour­ney op­tions.

Net­work Rail, South­east­ern and Govia Thames­link Rail­way have signed up to a work­ing group, to be chaired by TF, to tackle is­sues high­lighted in re­cent re­search that the pas­sen­ger watch­dog has un­der­taken.

TF Chief Ex­ec­u­tive An­thony Smith said: “Pas­sen­gers tell us that they will tol­er­ate a cer­tain level of dis­rup­tion know­ing it helps keep the rail­way run­ning in the long term. But they ex­pect to be kept well-in­formed and helped to make al­ter­na­tive plans where needed.”

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.