Rail (UK)

SWR cau­tioned on Liphook wheel­chair ac­cess

- Travel · South Western Railway · South Western

South West­ern Rail­way must en­sure that pas­sen­gers us­ing wheel­chairs can board and alight trains at Liphook sta­tion by May 2021.

The Of­fice of Rail and Road (ORR) or­dered the op­er­a­tor to com­ply with the le­gal re­quire­ment on Novem­ber 17, hav­ing iden­ti­fied that SWR was not pro­vid­ing a board­ing de­vice such as a ramp when re­quired.

Most sta­tions on the net­work can­not pro­vide level ac­cess and so a ramp or other de­vice is needed for wheel­chair users.

Al­though most trains serv­ing Liphook are ac­ces­si­ble for pas­sen­gers with a wide range of dis­abil­i­ties, the gap between the train and plat­form is such that pas­sen­gers us­ing wheel­chairs can­not board or alight in­de­pen­dently.

Pas­sen­gers were left hav­ing to travel to another sta­tion, or not use the train.

“All pas­sen­gers who need as­sis­tance to travel must be able to do so safely and with con­fi­dence,” said Stephanie Tobyn, ORR Deputy Direc­tor, Con­sumers.

She added that where bet­ter pas­sen­ger as­sis­tance was not be­ing pro­vided, ORR would take ac­tion.

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