Rail (UK)

Trans­port for Wales

- Customer Service · Transport for Wales · Thomas Williams

In RAIL 917, I wrote about the “ex­em­plary ser­vice” from Trans­port for Wales. A few read­ers have emailed to say that they too have re­ceived re­ally ex­cel­lent ser­vice.

Our orig­i­nal reader told TfW’s Cus­tomer Ser­vices Ad­vi­sor Thomas Wil­liams that this had been high­lighted in RAIL, and re­ceived a re­sponse to say: “I am hum­bled you have con­tacted RAIL to thank me for this … I have sub­scribed to RAIL for a cou­ple of years, and never thought I would get men­tioned … I hope you are able to use the vouch­ers soon; please stay safe.” I find such a re­sponse re­ally heart­en­ing.

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