Rail (UK)

NRA Judges’ com­ments

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“Read­ing has been trans­formed with a strik­ing modern struc­ture, and in­cludes ex­cel­lent in­ter­change via a new up­per con­course, with a gen­er­ous sup­ply of es­ca­la­tors and lifts. Its plat­forms of­fer ex­ten­sive canopies, wait­ing rooms, toi­lets and re­tail.

“Read­ing Coun­cil has helped to in­te­grate the sta­tion into the town through new en­trances, es­ca­la­tors and sub­ways. Ex­po­nen­tial pas­sen­ger growth has been han­dled ef­fort­lessly, both in operations and pas­sen­ger flows.

“Cus­tomer ser­vice has vis­i­bly im­proved, with staff vol­un­teer­ing to help pas­sen­gers mak­ing com­pli­cated in­ter­changes. Read­ing has more than earned its win.”

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