Care ser­vices told to do bet­ter

Rossendale Free Press - - News - CHAR­LOTTE GREEN char­lotte.green@trin­i­tymir­ror.com @MENnews­desk

TWO Val­ley care ser­vices have vowed to do bet­ter af­ter in­spec­tors said they must im­prove.

Home care ser­vice Mears Care, based in Hasling­den, and Sun­ny­side Rest Home in Whit­worth, have both been rated ‘re­quires im­prove­ment’ over­all af­ter be­ing in­spected by the Care Qual­ity Com­mis­sion (CQC).

When as­sess­ing the ser­vice, in­spec­tors found that Mears Care Rossendale, off Todd Hall Road on Carrs In­dus­trial Es­tate, was lack­ing in both lead­er­ship and safety, but rated it ‘good’ in ef­fec­tive­ness, car­ing, and re­spon­sive­ness.

The ser­vice pro­vides home care ser­vices to around 100 peo­ple in East Lan­cashire. The CQC found the provider to be in breach of one reg­u­la­tion of the Health and So­cial Care Act, re­lat­ing to a lack of ro­bust re­cruit­ment pro­ce­dures prior to staff work­ing at the ser­vice af­ter find­ing ex­am­ples where full em­ploy­ment his­to­ries of staff had not been ob­tained.

The re­port stated: “This meant the ap­pro­pri­ate back­ground checks, in­clud- ing em­ploy­ees’ in­tegrity, had not been com­pleted for the well-be­ing and safety of peo­ple who used the ser­vice.

“We also noted that there was a lack of ev­i­dence to demon­strate a staff mem­ber had been ef­fec­tively mon­i­tored and su­per­vised dur­ing their pro­ba­tion­ary pe­riod. This did not com­ply with the reg­u­la­tions or the providers’ re­cruit­ment and selec­tion pro­ce­dures and meant that peo­ple were not pro­tected from risks as­so­ci­ated with un­safe re­cruit­ment.”

The CQC added that dur­ing the in­spec­tion peo­ple made ‘pos­i­tive com­ments’ about the staff team, in­clud­ing their “friendly ap­proach, lis­ten­ing skills and re­spect­ful man­ners”.

The re­port stated: “Peo­ple told us they ex­pe­ri­enced good care and sup­port. They were en­cour­aged and sup­ported to make their own choices and de­ci­sions.

“Peo­ple were sup­ported and cared for in a way which pro­moted their in­volve­ment and in­de­pen­dence.”

A spokesper­son for Mears said: “We are dis­ap­pointed in the rat­ing, but would like to re­as­sure our ser­vice users and their fam­i­lies that we have been work­ing hard to make im­prove­ments since we took over the con­tract from the pre­vi­ous provider.

“These changes take time to em­bed of course, but we are very con­fi­dent that ser­vice users and our care work­ers will see on­go­ing im­prove­ments in the ser­vice, which the CQC recog­nised as car­ing and ef­fec­tive.”

Sun­ny­side Rest Home, on Cou­p­land Close in Whit­worth, has also been rated ‘re­quires im­prove­ment’ in all but one area in a sep­a­rate in­spec­tion by the CQC. But the ser­vice was rated as ‘good’ in its car­ing cri­te­ria.

Dur­ing the in­spec­tion, the CQC found there were four breaches of the reg­u­la­tions, in re­spect of the man­age­ment of risks, the re­cruit­ment of new staff, care plan­ning, the im­ple­men­ta­tion of the Men­tal Ca­pac­ity Act 2005 and the man­age­ment of com­plaints.

The in­spec­tors also noted that care staff were ex­pected to com­plete other house­hold du­ties when the cook and clean­ing staff were not on duty.

The re­port stated: “Peo­ple’s care plans had not al­ways been up­dated on a reg­u­lar ba­sis, which meant peo­ple were at risk of re­ceiv­ing in­con­sis­tent care.

“There was a com­plaints process in place and peo­ple felt con­fi­dent to raise con­cerns. How­ever, peo­ple had raised con­cerns at resi- dents’ meet­ings which had not been es­ca­lated through the com­plaints pro­ce­dure to be for­mally man­aged un­der this process.

“There were sys­tems in place to mon­i­tor the qual­ity of the ser­vice which in­cluded feed­back from peo­ple liv­ing in the home.

“Whilst we found a num­ber of the breaches in the reg­u­la­tions, the nom­i­nated in­di­vid­ual had iden­ti­fied the short­falls and had de­vised an ac­tion plan.”

How­ever, the in­spec­tors added that staff treated peo­ple in a ‘re­spect­ful and dig­ni­fied man­ner’ and peo­ple’s pri­vacy was re­spected.

They said: “We ob­served peo­ple were happy, com­fort­able and re­laxed with staff.”

Karen Hen­der­son, head of care and sup­port at Sun­ny­side Rest Home, said: “Pa­tient care is of para­mount im­por­tance to us and we are pleased that the re­port recog­nises that all our res­i­dents are safe and happy.

“We ac­knowl­edge the is­sues raised by the CQC, and are re­as­sured that these are ar­eas we al­ready aware of and have an ac­tion plan in place to swiftly ad­dress – such as the re­cruit­ment of a new man­ager. We will also be work­ing with the Care Ex­cel­lence Part­ner­ship to put new sys­tems in place for res­i­dents and staff.”

‘We have been work­ing hard to make im­prove­ments since we took over’

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