Un­der-fire care home still needs to im­prove

Runcorn & Widnes Weekly News - - Front Page - BY OLIVER CLAY oliver.clay@trin­i­tymir­ror.com @Oliv­er­ClayRWWN

ARUNCORN care home that was told by the reg­u­la­tor in Jan­uary that it needed to im­prove in all ar­eas still has prob­lems, ac­cord­ing to in­spec­tors fol­low­ing a re­turn visit.

The Care Qual­ity Com­mis­sion (CQC) said Beechcroft in Palace­fields had made progress but short­com­ings re­mained in its safety prac­tices and lead­er­ship. Its in­spec­tion re­port said the ser­vice was ‘not safe’. Prob­lems in­cluded a res­i­dent be­ing given a stronger lax­a­tive than they were sup­posed to re­ceive, there was no in­for­ma­tion about safe blood sugar ranges for di­a­bet­ics, the medicines records had gaps in them and a nurse was seen to sign the record be­fore the res­i­dent had con­sumed their med­i­ca­tion rather than af­ter.

The CQC re­ported that Beechcroft had com­mit­ted a reg­u­la­tions breach by not ad­min­is­ter­ing time-crit­i­cal medicines within 15 min­utes of them be­ing pre­scribed.

A fur­ther breach was noted when the in­spec­tors found the area for stor­ing medicines was ‘dirty’, the floor was ‘sticky’ and ‘grimy’ and the trol­ley had ‘in­grained dirt’ around the rim.

Rules for re­duc­ing cross-in­fec­tion were not be­ing fol­lowed ei­ther, with doors of pa­tients with an in­fec­tion left open in­stead of closed.

There were some signs of re­cov­ery be­ing made at Beechcroft, and it was graded ‘good’ in three cat­e­gories: how ef­fec­tive, car­ing and re­spon­sive the ser­vice is.

The CQC said there were 51 res­i­dents stay­ing at the home at the time of the in­spec­tion.

Halton Bor­ough Coun­cil had raised con­cerns with the reg­u­la­tor be­fore the in­spec­tion and placed Beechcroft on an im­prove­ment plan and lim­ited work place­ments to one a week. Some good ar­eas of prac­tice were noted. Among them, the CQC re­port said: “Peo­ple were treated with re­spect and the staff un­der­stood how to pro­vide care in a dig­ni­fied man­ner and re­spected peo­ple’s right to pri­vacy. “The han­dling of com­plaints had also im­proved. “Peo­ple that were able to talk to us said they were happy in the home and with the peo­ple that cared for them.

“The in­ter­ac­tions we ob­served be­tween peo­ple and staff were pos­i­tive.”

A spokesman for HC-One, the firm that runs Beechcroft, said ac­tion is un­der way to rec­tify out­stand­ing is­sues.

He said: “Noth­ing is more im­por­tant to us than the health, safety and well­be­ing of the peo­ple we sup­port.

“We are very pleased to have re­ceived a ‘good’ rat­ing in the ar­eas of ef­fec­tive­ness, car­ing and re­spon­sive­ness for the care we pro­vide.

“We take all feed­back from the reg­u­la­tor very se­ri­ously and since the last in­spec­tion in July, we have been work­ing closely with the CQC and the rel­e­vant au­thor­i­ties to ad­dress the ar­eas re­quir­ing im­prove­ment.

“We have im­ple­mented a ro­bust ac­tion plan and the home man­ager is be­ing sup­ported by the wider re­gional team. “We are pleased with the progress that is be­ing made. “We are con­tin­u­ing to work closely with the CQC, lo­cal au­thor­i­ties and rel­a­tives groups as we strive to pro­vide the high qual­ity care that res­i­dents ex­pect and de­serve.

“We look for­ward to wel­com­ing the CQC back to the home in the near fu­ture.

“We are con­fi­dent that our new man­ager in the home will con­tinue to lead the team de­liv­er­ing fur­ther im­prove­ments.”

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.