Care home call
Daughter calls for care home investigation
A Rutherglen care home is facing
calls for a top-level investigation by the daughter of a former resident.
Dorothy Connor was left unhappy with the care her mother, Eileen, received from the Bupa
run Rodgerpark/Rowantree home before she died in 2010. She now wants the Scottish Government to look into the facility.
A Rutherglen woman has called for a full investigation of the nursing home where her mother died.
Dorothy Connor has slammed the care at the Rowantree/Rodgerpark BUPA care home given to her mum, Eileen, who died in 2010.
And she wants Minister of Public Health Maureen Watt MSP, the Scottish Government, the Care Inspectorate and South Lanarkshire Council Social Work Department to launch a top level investigation into the home, which houses over 200 residents.
After a two- year investigation which concluded in 2012, The Care Inspectorate upheld or partially upheld 26 complaints by Dorothy about the care her mother received.
These included staff failing to have skills to administer medicine, failure to keep fluid and eating charts, handing prescribed food supplements to other patients and failing to deal with an ant infestation in her mother’s room.
Earlier this year, the Care Inspectorate inspected Rodgerpark and branded it “weak” in quality of care and support, quality of staffing and quality of management and leadership.
The inspection, which was carried out in January, stated the home failed to meet several basic recommendations made since the last report.
It has since been upgraded to “adequate” following another inspection in June.
Dorothy this week called on South Lanarkshire Council to stop sending residents to the home: “I would like to know why the council is continuing to send our weakest and most vulnerable residents there and paying many hundreds of pounds a week each to do so when this home is clearly failing.
“I blame not only BUPA but the Care Inspectorate and South Lanarkshire Council Social Work Department for their failure to act five years ago when 26 very serious complaints against the home were upheld after a two year investigation into the death of my 92-year-old mother Eileen in 2010.
“I am only sorry I didn’t speak out sooner but I was too ill, grieving and worn out at the time. Now I feel I must speak out and be the voice for those who do not have a voice or who have no relatives to speak out for them.”
Dorothy, who says she was forced to buy basic items such as latex gloves while her mum was in the home, gave up her career as an academic to care for Eileen for 20 years before her death.
She only asked for help when she herself had to go into hospital.
She said: “We were badly let down by the council who failed in their legal duty to provide suitable home care. They outsourced to private companies over which they took no control and they failed to provide that care.
“She would never have been in Rodgerpark if we had not been so let down all round.”
Eileen moved into Rodgerpark on February 15, 2010, but just eight weeks after being moved to Rodgerpark, on April 19 that year, she died.
Dorothy later received a written apology from BUPA, but she refuses to accept it.
She said: “My mum was of the wartime generation who served her country and our town. She was in the Fire Service as a telephonist in the control room at Rutherglen Fire Station during the war.
“My precious mum, who was one of the bravest, kindest, most caring and compassionate women it would ever have been your privilege to know, passed away beautifully in my arms, full of love and my last promise to her was that I would let everyone know what happened.”
The care home, on Roger Drive, is described on the BUPA website as “charming,” adding it is made up of “four single-storey houses, each with its own landscaped garden, raised flowerbeds and seated patio areas with full wheelchair access.”
In 2013 the home was later used for the launch of the Care Inspectorate’s ‘Make Every Moment Count’ care guide.
We were badly let down by the council who failed in their legal duty to provide suitable home care Dorothy Connor
Happy days Eileen pictured with her husband Jack