A resident who has spent a lifetime in Fernhill claims a housing association has left him and his neighbours with a catalogue of complaints.
Davy O’Neil, who moved into his new- build three- bedroom home in Neilvaig Crescent nearly three years ago with wife Linda, says there is a string of faults which West of Scotland Housing Association has neglected to rectify.
And when he posted his gripes on social media, he said it attracted a flood of messages from other residents in the area who share his complaints.
Council store man Davy (54) says he’s unable to access his back garden because it is constantly flooded.
Disgruntled Davy is accusing the developer of failing to embed adequate drainage, soil and grass seeds.
And his complaints, which he says he’s lodged on numerous occasions with West of Scotland Housing Association, extend beyond the garden.
He said: “There is also the matter of the downstairs. The floors creak like mad. Again they will not even visit as they keep pointing out that I am part-owner, but I’ve been told they should cover repairs for so many years. I am not the only one with this problem - many houses are in the same boat.
“We also have air recycle units in our houses, and lots of them don’t work well. When we as partowners asked who we can get to maintain these, we never got an answer. When we contacted the company direct they said they don’t do maintenance contracts, but to call them if it’s not working and they will send the part. How do we know what part needs replaced? West of Scotland have put a system into our homes that we cannot get maintained.”
Davy claims the water pressure on his boiler continually dips.
“All I want is for them to meet me at my house and admit there are some problems and do the right thing by fixing them. You do not expect all these problems in new build houses,” he raged.
Councillor Robert Brown confirmed he has had various meetings and exchanges with West of Scotland Housing Association over residents’ complaints.
He said: “This saga has been going on for several years in the hope of finding a solution that will resolve the problem.
“The residents are fed up with the whole thing and their complaints are justified. When they move into houses like these, they are entitled to get one that works. Like them, I am frustrated with the slowness of what is being done.
“If discussions between West of Scotland Housing Association and Scottish Water go well, there may be a potential solution. I would be pressing for them to get on with that as soon as possible.”
Graham Biggerstaff, director of property at West of Scotland Housing Association, commented: “West of Scotland Housing Association is aware of the longstanding issue with flooding at the properties in Fernhill and shares the frustrations of the residents about this complex problem. We have met with residents and Councillor Brown on several occasions to discuss possible solutions and allocated significant funding to rectify the issue.
“We are currently working with external contractors including a specialist engineer to implement a recommended solution and we will continue to have open dialogue with residents and others to ensure all parties are fully satisfied.”
All I want is for them to meet me at my house, admit there are a few problems and do the right thing by fixing them