PO anger

Coun­cil of­fi­cials called in af­ter com­plaints

Rutherglen Reformer - - Front Page - Edel Ke­nealy

Res­i­dents in Half­way have hit out at a “lack of pri­vacy” at the new Gil­bert­field Post Of­fice.

Of­fi­cials f rom South La­nark­shire vis­ited the fa­cil­ity af­ter com­plaints from Half­way Com­mu­nity Coun­cil.

They also said it is sit­u­ated too near an al­chohol dis­play in the con­ve­nience store.

Plan­ning and li­cens­ing of­fi­cials have been called in to Gil­bert­field Post Of­fice af­ter lo­cals com­plained the shop is cramped, lacks pri­vacy and has al­co­hol too near the counter.

South La­nark­shire Coun­cil con­firmed staff made a visit to the post of­fice on Hamil­ton Road last week af­ter it re­ceived com­plaints about the new lay­out.

Half­way Com­mu­nity Coun­cil had urged the lo­cal au­thor­ity to look into the fa­cil­ity – lo­cated in The Con­ve­nience Store – af­ter a re­jig of the shop saw the post of­fice counter moved to the till area.

Sit­u­ated next to an al­co­hol dis­play at the Half­way Value Con­ve­nience Store, the com­mu­nity coun­cil said it was un­suit­able for chil­dren us­ing post of­fice ser­vices.

Jackie Rinn, sec­re­tary of Half­way Com­mu­nity Coun­cil, said the group’s com­plaint was three­fold.

She said: “I ap­proached the shop and said as a com­mu­nity coun­cil we are ob­ject­ing to the lay­out.

“They are break­ing the li­cens­ing laws be­cause of the drink dis­play. It’s not suit­able for peo­ple with a dis­abil­ity or those in a wheel­chair and it’s not good for pri­vacy.”

Ms Rinn ar­gued that cus­tomers can over­hear con­ver­sa­tions about fi­nances with post of­fice staff in the shop and that they can see peo­ple mak­ing cash with­drawals.

Coun­cil­lor Wal­ter Bro­gan said: “I know the li­cens­ing of­fi­cers spoke to the own­ers to as­sist them in any way they can and we should hear what changes or rec­om­men­da­tions will be made, if any, in the next week.”

Geral­dine McCann, head of ad­min­is­tra­tion and le­gal ser­vices at South La­nark­shire Coun­cil, said the plan­ning depart­ment was un­able to ad­dress ac­cess con­cerns of ex­ist­ing build­ings. But she added: “Any con­cerns re­ported to the li­cens­ing board are in­ves­ti­gated and if nec­es­sary brought be­fore the board to de­cide what ac­tion, if any, should be taken.”

A spokes­woman for the Post Of­fice said: “With all branch mod­erni­sa­tions we in­vite cus­tomer feed­back af­ter­wards and will dis­cuss any com­ments with the op­er­a­tor, in­clud­ing any re­ceived from the com­mu­nity coun­cil. We also check that ac­cess re­quire­ments un­der the Dis­abil­ity Dis­crim­i­na­tion Act are be­ing met.

“In this branch it was not pos­si­ble to in­stall a low- level counter so we have in­stalled a flex­i­ble pin pad – on an ex­tend­able lead – for use by cus­tomers in wheel­chairs.

“In terms of the open plan counter, this is how the lo­cal model op­er­ates but we make ev­ery ef­fort to re­spect peo­ple’s pri­vacy dur­ing trans­ac­tions.”


Peo­ple ques­tioned the way al­co­hol was dis­played

Cramped Post Of­fice on Hamil­ton Road

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.