Slide row

Mes­sage of com­plaint is pub­licly mocked

Rutherglen Reformer - - Front Page - Edel Ke­nealy

The owner of a slide fa­cil­ity that had op­er­ated in Cam­bus­lang has come un­der fire af­ter crit­i­cis­ing his cus­tomers on­line.

A pic­ture of a pri­vate con­ver­sa­tion be­tween a lo­cal res­i­dent and In­flat­able Fun City was posted on the group’s Face­book site.

A pop-up busi­ness in Cam­bus­lang was lam­basted by res­i­dents af­ter the owner told a lo­cal cus­tomer to “get a life”, while post­ing the man’s com­plaint on Face­book.

In­flat­able Fun City, which op­er­ated at Half­way Park for two weeks, re­ceived a pri­vate mes­sage on so­cial me­dia from the wife of a man who had at­tended the park with two chil­dren.

The cou­ple were upset that the wa­ter walk­ers - a high­light at the fun fair - were not avail­able and that the kids only got to use the play equip­ment for 30 min­utes – and branded the out­let a rip off.

But owner of the tour­ing fun park, Row­land Hill, posted what was a pri­vate con­ver­sa­tion on Face­book, in­clud­ing the man’s name.

The post said: “Th­ese are the peo­ple we have to put up with,” and in­cluded the re­sponse they pro­vided the cus­tomer, which read: “A rip of £3.99, a rip off. Get a life. Ha ha.”

The back­lash saw dozens of lo­cals balk at the com­pany’s cus­tomer ser­vice in deal­ing with the com­plaint.

Re­spond­ing to Mr Hill’s post on Face­book, one man wrote: “The per­son in­volved didn’t come on your page and give you a low rat­ing, slat­ing you in re­views. They didn’t post a sta­tus on their own Face­book slat­ing you or call­ing you a rip off. All they did was send you a pri­vate mes­sage, yet you make it pub­lic try­ing to hu­mil­i­ate them. Ab­so­lutely shock­ing way for a ‘busi­ness’ to oper­ate and I know that me and my fam­ily wont be us­ing your ser­vice any­time soon. I will also be shar­ing this so peo­ple can see the kind of lowlife tac­tics your page uses when not happy.”

An­other woman agreed, say­ing: “I won’t be back! I’m sure it wouldn’t have even made any dif­fer­ence to your pocket to of­fer the lady a refund or day pass for an­other day.

“The fact you have also shared her name on so­cial me­dia for all to see - I’m sure as a busi­ness this is a breach of some sort and no doubt her friends have screen­shot­ted it now any­way. Poor show!”

Mr Hill, who owns and op­er­ates In­flat­able Fun City with his wife and two daugh­ters, told the Reformer he was “pas­sion­ate” about his busi­ness and apol­o­gised for any of­fence.

The busi­ness­man said: “I made a mis­take, I own up. I don’t know much about so­cial me­dia and pri­vate mes­sag­ing, but I do know they didn’t post their com­plaint to my page.

“I did it be­cause I am pas­sion­ate about what I do, the value is fan­tas­tic. I got hot un­der the col­lar, them say­ing it’s a con at £3.99 and threat­en­ing to tell his pals. I apol­o­gise if I hurt their feel­ings.

“I have been in this busi­ness since I was born, I don’t go out to upset or em­bar­rass the pub­lic, I know that’s how I make my liv­ing, I keep th­ese things cheap so peo­ple can af­ford them.”

Mr Hill said many of his in­flat­a­bles are the largest in Europe and he truly be­lieves he is pro­vid­ing value for money.

In re­la­tion to the fam­ily’s orig­i­nal com­plaint, Mr Hill said the fam­ily at­tended in the last hour of open­ing and a no­tice on the ticket desk alerts par­ents to the fact that play stops at 7.45pm to en­sure the park is empty at 8pm, the time stated on Mr Hall’s pub­lic en­ter­tain­ment li­cence.

Pack­ing up In­flat­able Fun City have now left Half­way. Inset, Row­land Hill posted this to Face­book on June 18

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