Message of complaint is publicly mocked
The owner of a slide facility that had operated in Cambuslang has come under fire after criticising his customers online.
A picture of a private conversation between a local resident and Inflatable Fun City was posted on the group’s Facebook site.
A pop-up business in Cambuslang was lambasted by residents after the owner told a local customer to “get a life”, while posting the man’s complaint on Facebook.
Inflatable Fun City, which operated at Halfway Park for two weeks, received a private message on social media from the wife of a man who had attended the park with two children.
The couple were upset that the water walkers - a highlight at the fun fair - were not available and that the kids only got to use the play equipment for 30 minutes – and branded the outlet a rip off.
But owner of the touring fun park, Rowland Hill, posted what was a private conversation on Facebook, including the man’s name.
The post said: “These are the people we have to put up with,” and included the response they provided the customer, which read: “A rip of £3.99, a rip off. Get a life. Ha ha.”
The backlash saw dozens of locals balk at the company’s customer service in dealing with the complaint.
Responding to Mr Hill’s post on Facebook, one man wrote: “The person involved didn’t come on your page and give you a low rating, slating you in reviews. They didn’t post a status on their own Facebook slating you or calling you a rip off. All they did was send you a private message, yet you make it public trying to humiliate them. Absolutely shocking way for a ‘business’ to operate and I know that me and my family wont be using your service anytime soon. I will also be sharing this so people can see the kind of lowlife tactics your page uses when not happy.”
Another woman agreed, saying: “I won’t be back! I’m sure it wouldn’t have even made any difference to your pocket to offer the lady a refund or day pass for another day.
“The fact you have also shared her name on social media for all to see - I’m sure as a business this is a breach of some sort and no doubt her friends have screenshotted it now anyway. Poor show!”
Mr Hill, who owns and operates Inflatable Fun City with his wife and two daughters, told the Reformer he was “passionate” about his business and apologised for any offence.
The businessman said: “I made a mistake, I own up. I don’t know much about social media and private messaging, but I do know they didn’t post their complaint to my page.
“I did it because I am passionate about what I do, the value is fantastic. I got hot under the collar, them saying it’s a con at £3.99 and threatening to tell his pals. I apologise if I hurt their feelings.
“I have been in this business since I was born, I don’t go out to upset or embarrass the public, I know that’s how I make my living, I keep these things cheap so people can afford them.”
Mr Hill said many of his inflatables are the largest in Europe and he truly believes he is providing value for money.
In relation to the family’s original complaint, Mr Hill said the family attended in the last hour of opening and a notice on the ticket desk alerts parents to the fact that play stops at 7.45pm to ensure the park is empty at 8pm, the time stated on Mr Hall’s public entertainment licence.
Packing up Inflatable Fun City have now left Halfway. Inset, Rowland Hill posted this to Facebook on June 18